Hotel Guest Service Representative (PM)
Hotel Guest Service Representative (PM)
BMI Hospitality Management
Seattle, WA
See who BMI Hospitality Management has hired for this role
Do you want to work for a great company with competitive benefits and pay? The Staybridge Suites Seattle-Fremont is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply!
Benefits
Job Posted by ApplicantPro
Benefits
- Medical, dental, and vision offered after qualification period
- Competitive performance bonuses - potential for up to $600 monthly
- 401k with match offered after qualification period
- Employee discounts at IHG Hotels worldwide
- Commuter benefits offered
- Referral bonus program - $200/referred employee after 30 days of employment, some restrictions apply
- Seattle Paid Safe Sick Leave
- Vacation time accrued based on hours worked
- Overtime pay for holidays worked, 10 holidays per year
- Free parking
- Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction
- Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities
- Controls and records financial transactions a front desk
- Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
- Maintains a friendly, cheerful, and courteous demeanor at all times
- Performs other duties as assigned, requested, or deemed necessary by management
- Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations
- Aids other associates and departments to contribute to the best overall performance of the department and the hotel
- Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management
- Opening is for five shifts per week 2:00-10:00pm, but open availability is required
- Strong Computer skills, including Microsoft Office
- Ability to type 40+wpm
- Able to learn new web applications
- Previous customer service experience preferred
- Strong work ethic
- Able to stand for extended periods of time
- Able to lift up-to 20 lbs.
- Must be able to work weekends and holidays
- Hotel experience preferably with IHG is preferred but not required
Job Posted by ApplicantPro
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Hospitality
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