We are seeking a dynamic and experienced Hotel General Manager to lead our team and oversee all aspects of hotel operations. The ideal candidate will be a strategic leader with a passion for hospitality, exceptional communication skills, and a proven track record of delivering superior guest experiences.
Responsibilities
Operational Leadership: Oversee day-to-day hotel operations, including front desk, housekeeping, maintenance, food and beverage, and other departments, ensuring efficient and seamless operations.
Guest Experience: Maintain high standards of guest service and satisfaction by actively engaging with guests, addressing their needs and concerns, and continuously seeking opportunities to enhance their experience.
Team Management: Recruit, train, and supervise hotel staff, fostering a positive work culture and providing ongoing support and development opportunities to ensure team members are motivated and empowered to deliver exceptional service.
Financial Management: Develop and manage annual budgets, monitor financial performance, and implement cost-control measures to maximize revenue and profitability.
Sales and Marketing: Collaborate with the sales and marketing team to develop and implement strategies to drive revenue growth, increase occupancy rates, and maintain a competitive edge in the market.
Quality Assurance: Ensure compliance with brand standards, health and safety regulations, and other quality assurance measures to uphold the reputation of the hotel and deliver a consistently exceptional guest experience.
Qualifications
Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
Minimum of 5 years of experience in hotel management, with at least 2 years in a General Manager or Assistant General Manager role.
Proven track record of achieving operational excellence, driving revenue growth, and delivering superior guest satisfaction.
Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
Excellent communication skills, both verbal and written, with the ability to interact effectively with guests, employees, and stakeholders at all levels.
Sound financial acumen and experience managing budgets, forecasting revenue, and implementing cost-control measures.
Proficiency in hotel management software and Microsoft Office Suite.
Flexible schedule, including evenings, weekends, and holidays, as required.
Benefits
Competitive salary commensurate with experience.
Health, dental, and vision insurance coverage.
401(k) retirement savings plan with employer matching.
Paid time off and holiday pay.
Employee discounts on hotel stays and other Hilton benefits.
Opportunities for professional growth and advancement within the company.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
General Business
Industries
Hospitality
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