Hotel General Manager

Comfort Inn & Suites Dahlonega University Area is currently hiring for a General Manager. We recognize that to be successful long-term

in a position, compensation and benefits are priorities for applicants. We highlight here our benefits and compensation, followed by culture, and then the specifics of this role. If this feels like a good fit for you and your experience, we would love to hear from you!

Our Benefits Include:

• Culture of Excellence: A workplace where every team member is valued and can contribute to a shared commitment to hospitality and teamwork.
• Career Growth: Opportunities for ongoing training and career advancement within a supportive and collaborative environment.
• Employee Recognition: Strategic programs to recognize and retain talented team members, fostering a stable and engaged workforce.
• Community Impact: Opportunities to engage with and support the local community, making a positive impact beyond the hotel.
• Growth within Virtelle Hospitality: As part of the larger Virtelle Hospitality management group, you'll have access to anetwork of properties and career advancement opportunities.
• Administrative Support: Benefit from the robust support of Virtelle's executive team, assisting with HR, accounting functions, property maintenance, sales and revenue growth, and operational oversight. This support empowers you to focus on delivering exceptional guest experiences and operational excellence.
  
  
  

Starting Compensation:

$50,000 per year

Culture:

At Virtelle Hospitality, our culture is rooted in servant leadership and exceptional guest experiences. We believe in fostering a positive and supportive work environment where team members feel valued, appreciated, and supported. Our commitment to ongoing training and development ensures our employees can grow and advance their careers within our company.

Rooted in a culture of teamwork, collaboration, and a shared commitment to excellence, we know that every employee has something to contribute and immense individual value and potential. At our hotel, we believe that our company culture is what sets us apart from our competitors. We strive to create a workplace that our employees are proud to be a part of and that our guests can feel good about supporting and returning to each time they visit Dahlonega.

The Role:

As our General Manager, you will be responsible for the overall success and profitability of the property. You will lead a dedicated team and ensure that operations run smoothly, guest experiences are exceptional, and financial goals are met.

Responsibilities:

Financial Management:

• Drive occupancy, ADR, and overall revenue through strategic relationships, market analysis, and competitive pricing.
• Identify new business opportunities and develop strategic relationships to increase revenue.
• Build and maintain relationships with key clients to drive repeat business and referrals.
• Develop and manage department budgets, keeping expenses within target levels.
• Partner with revenue managers and Sales to make informed decisions about rate adjustments.
• Demonstrate an ownership mentality towards financial management with a deep understanding of cash flow, budget/forecasting, and fiscal control.
  
  
  

Community Engagement:

• Identify opportunities to support and engage with the community to drive brand recognition.
• Show genuine passion for community engagement and true hospitality.
  
  
  

Team Member Engagement:

• Achieve high Guest Satisfaction Scores and online reviews demonstrated at properties previously under your management.
• Promote a culture of excellence and continual improvement.
• Provide clear and engaged mentoring to team members.
• Address and resolve team member concerns and conflicts with fairness and empathy.
• Implement strategic programs for team member recognition and retention.
  
  
  

Operational Excellence:

• Oversee daily operations to ensure all departments run efficiently and meet standards.
• Ensure compliance with company policies, industry regulations, and health and safety standards.
• Align operations with brand standards and values consistently.
• Maintain a well-kept hotel with a focus on preventative maintenance and cleanliness.
• Manage inventory control and labor management effectively.
  
  
  

Cultivating Outstanding Guest Experiences:

• Ensure consistent delivery of the highest standards of guest service.
• Monitor guest feedback, recognize opportunities, and implement strategies to address concerns.
• Enhance the property's reputation through positive guest interactions and proactive resolution of issues.
  
  
  

Qualifications:

• A minimum of 3 years of hotel management experience, with at least 2 years as a General Manager.
• Strong leadership, communication, and interpersonal skills.
• Technical aptitude with proficiency in Microsoft Office and hotel management software.
• Experience with Choice brand properties is preferred but not required.
• Demonstrable experience in financial management, community engagement, team member engagement, operational excellence, and guest experience enhancement.
  
  
  

If you believe this is a position you will thrive in, apply now!

Comfort Inn & Suites Dahlonega University Area is an equal employment opportunity employer. We provide an inclusive environment and do not discriminate based on race, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. Comfort Inn & Suites participates in E-Verify to confirm the employment eligibility of all new hires.