Hotel General Manager

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Job Summary

As General Manager you’ll provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards, and building awareness of hotel and brand in the local community.

Essential Duties and Responsibilities:

· Responsible for effectively managing personnel and assets, including day-to-day operations and occasions when crises arise.

· Ensures all property inspections, licenses, and certifications are active, current, and compliant.

· Ensures compliance with all local, state, and federal mandates and laws.

· Effectively and constructively communicating with all Frontier Hospitality Group leadership as needed and required.

· Responsible for Revenue Management at the hotel, including developing strategies for the sale of guest rooms through rate code allocations, pricing, and maximizing daily revenue.

· Directly supervises and actively manages all Department Managers. Maintains an image of competence and professionalism to guests, employees, and management.

· In accordance with company rules and policies, ensures the proper process is in place to manage and report on the condition of the physical building(s), grounds, and parking surfaces. This includes the creation and management of the hotel’s annual capital and operations expense budget to improve and maintain the facility for guests and ownership.

· Prioritizes cost-effective approaches to managing each department. Monitors departmental expenses and labor costs.

· Participates in strategic planning with Frontier Hospitality Group Corporate office. Contributes to the development of yearly business plan and budget.

· Based on approved strategic plan, and in consultation with Department Managers, sets departmental objectives for fiscal year. Evaluates performance of those managers against these objectives.

· Implements wage and salary administration plan in accordance with company structure and policy.

· Collaborates with Sales Team to develop long-range Marketing and Sales approach. Stays informed on general business practices as well as hotel industry. Actively involved in identifying and maintaining top accounts.

· Develops and coordinates overall employee communications. Complies with and enforces all company policies and procedures.

· Participates in the interviewing, hiring, performance evaluation, discipline, and termination of all management staff. Schedules all managers in order to ensure appropriate leadership in the building as well as assisting with line-level scheduling as needed.

· Coordinates with the Employee Support Team to ensure all application and onboarding paperwork is completed accurately and timely.

· Responsible for maintaining appropriate staffing levels in each department.

· Promotes and displays guest-orientation and holds team members to FHG’s service standards. Stays informed on Medallia scores and appropriately responds to guest feedback.

· Establishes and maintains appropriate inventory in each department.

· Enforces all internal accounting controls.

· Directly responsible for ongoing training and development of all staff.

· Monitors remodeling and refurbishing projects according to timelines and quality standards.

· Provides motivation, support, encouragement, and direction to all members of all departments.

· Follows established hotel safety and security procedures at all times in order to maintain a secure and safe environment for employees and guests.

· Acquires and maintains comprehensive knowledge of and adherence to all required brand standards. Responsible for QA performance. Communicates brand information to FHG.

· Performs other duties as may be required.

Qualifications and Requirements:

· Bachelor’s degree in Hotel Administration or Business Administration preferred. At least five years of hotel management experience, or equivalent combination of education and experience required.

· Ability to successfully supervise, coach, and motivate up to 50 employees. Ability to prioritize tasks and delegate them when appropriate.

· Position requires the ability to work a flexible schedule including nights, weekends and/or holidays. Ability to be on-call for emergencies outside of your regular schedule.

· Must have a valid driver’s license and ability to be insured by the Company. Must have reliable transportation.

· Excellent analytical and problem-solving skills. Reasoning, motivating, organizational, and training abilities required.

· Ability to work independently and collaboratively as part of a team on a daily basis.

· Proficiency with computer programs such as Microsoft Outlook, as well as brand-specific software and/or platforms.

· Must be able to read, write, and comprehend spoken English.

· Must be able to understand mathematical concepts, including basic math, budgeting, profit/loss concepts, percentages, and variances.

· Must be able to be on your feet, walk, crouch, squat, kneel, and bend on a daily basis.

· Must be able to carry, lift, push, or pull items weighing up to 50 pounds independently.

· Will be exposed to commercial cleaning chemicals occasionally.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. The job description offers no employment contract, and the company reserves the right to terminate an employee at any time ‘at-will’ with or without cause.