About GlobeTrek Consulting: GlobeTrek Consulting is a premier travel agency dedicated to curating exceptional travel experiences for our clients. With a commitment to excellence and personalized service, we strive to exceed expectations and create memorable journeys tailored to each individual's preferences. Our team is comprised of experienced professionals who are passionate about travel and dedicated to delivering unparalleled customer service.
Position Overview: We are currently seeking a detail-oriented and motivated Hotel/Flight Booker - Virtual to join our team at GlobeTrek Consulting. As a Hotel/Flight Booker, you will be responsible for assisting clients with booking their hotel accommodations and flights, ensuring a seamless and stress-free travel experience. This position offers the flexibility to work remotely, allowing you to support clients from anywhere while providing exceptional service and expertise.
Responsibilities:
Flight Booking: Assist clients in finding and booking flights that meet their travel preferences, budget, and schedule, while also considering factors such as layovers, airline preferences, and seat preferences
Hotel Reservation: Research and book hotel accommodations for clients based on their destination, budget, preferred amenities, and special requests, ensuring availability and confirming reservations
Travel Coordination: Coordinate travel arrangements for clients, including booking airport transfers, rental cars, and other transportation services as needed to ensure a seamless travel experience
Customer Service: Provide excellent customer service by promptly responding to client inquiries, addressing concerns, and offering recommendations and alternatives when necessary to meet their travel needs
Travel Documentation: Assist clients in obtaining necessary travel documents, such as passports, visas, and travel insurance, and provide guidance on requirements and deadlines
Supplier Communication: Liaise with airlines, hotels, and other travel suppliers to confirm bookings, resolve any issues or changes, and ensure that clients' travel arrangements are accurate and up-to-date
Budget Management: Help clients manage their travel budgets by providing transparent pricing information, offering cost-saving options, and ensuring that bookings are made within budgetary constraints
Emergency Assistance: Provide 24/7 support to clients during their travels, including assistance with flight changes, rebooking accommodations, and handling unforeseen emergencies or disruptions
Post-Travel Follow-Up: Follow up with clients after their trip to gather feedback, address any concerns or issues, and ensure their satisfaction with the overall travel experience
Requirements:
Previous experience in booking hotels and flights, preferably in the travel or hospitality industry
Excellent communication and customer service skills, with a friendly and professional demeanor
Strong organizational and time management skills, with the ability to multitask and prioritize tasks effectively
Proficiency in using travel booking systems, online research tools, and Microsoft Office applications
Attention to detail and accuracy in handling bookings, reservations, and travel documentation
Flexibility to work non-traditional hours, including evenings and weekends, to accommodate client needs and time zone differences
Passion for travel and a desire to create memorable experiences for clients
Ability to work independently and remotely, while also collaborating effectively with team members and clients
Benefits:
Competitive pay commensurate with experience
Flexible remote work arrangement
Opportunities for professional development and advancement within the company
Employee discounts on travel packages and services
A supportive and collaborative work environment with a passionate team of travel enthusiasts
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Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Internet Publishing
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