Hospitality Operations Administrator

Work Location Geyserville

Position Purpose

The Hospitality Operations Administrator is responsible for supporting Tasting Room and Hospitality Operations, including short-term and long-term operational and strategic projects It indirectly manages the Tasting Room staff, including payroll, staffing, training, scheduling, providing coaching and leadership, and in daily operations. This role addresses and resolves guest experience, accounting, financial, operational and systematic issues.

Functional Responsibility

• Assigns daily tasks and monitors the output of the team to meet production requirements
• Leads in a constructive manner by example; demonstrates and encourages a strong work ethic and fosters an environment of trust and respect
• Guides team in the proper use of assets and resources to avoid waste and ensure cost-effective operations
• Provides immediate feedback and directly assists team to maintain level of productivity and deliver daily results
• Informs supervisor of staffing needs
• Ensures employees have a safe, healthy, and rewarding work environment; provides applicable safety training and resolves/reports safety issues to management
• Supports change initiatives and company decisions in an effective manner
• Communicates closely with supervisor regarding employee issues, concerns, and complaints in an objective and confidential manner
• Maintains company and regulatory compliance during day-day-operations and advises supervisor of any infractions; assigns and monitors employee breaks and lunches and provides backup relief
• Adheres to departmental GPS (Performance Management) guidelines and ensures proper GPS documentation; trains employees to do the job; identifies and makes suggestions for training needs and development opportunities
  
  

Essential Duties

• Manages all initiatives for Hospitality and works cross-functionally to execute projects while ensuring adherence to branding, timeline, expectations, and budget guidelines
• Responsible for all cash and credit transactions in Tasting Room and Guest Services including reconciliations, bank deposits, change orders, and identifying discrepancies
• Receives incoming customer feedback and acts with urgency to resolve any predicaments
• Owns payroll duties for Hospitality and maintains accurate department records, escalates issues to manager or HR as appropriate
• Evaluates and maintains Department SOP and training materials and ensures current and new staff maintains that knowledge
• Responsible for onboarding all new hires, including seasonal and permanent staff; supports the recruiting process and communicates expectations
• Assists with external promotional and brand experience initiatives such as events, offsite pourings, partnerships, and community outreach
• Maintains supplies used by the Tasting Room for all wine and food experiences, daily operations, and general business needs
• Works with management and vendors to source new products, supplies, and tools as needed
• Acts as Floor Manager or Manager on Duty as needed; includes providing staff daily direction, coaching team to achieve goals, ensuring effective operations, and leading team to follow company guidelines and policies
• Submits required reports and expenses in a timely manner, meets all prescribed deadlines
• Contributes to annual employee reviews, annual budget cycle, and company initiatives throughout the year
• Manages and coordinates divisional donations
• Other duties may be assigned
  
  

Non-Essential Duties

• Other duties may be assigned
  
  

Minimum Requirements

Education and Experience

• High School Diploma or equivalent
• 3+ years of customer service experience
• 2+ years supervisory or leadership experience in a retail, hospitality or similar environment
• Experience in a wine tasting environment a plus
  
  

Certificates and Licenses

• Driver’s License
• Food Handler certification required, within 30 days of employment
  
  

Knowledge, Skills, And Abilities

• Excellent communication, negotiation, and organizational skills
• Experience involving customer contact, problem resolution, and related product knowledge
• Ability to plan, communicate, and organize multiple priorities
  
  

Working Conditions

• General winery, restaurant, and pool environment
• Indoor and outdoor environment with exposure to the elements/temperature variations
• Exposure to weather-related temperature & humidity extremes
• Shift Rotation
• Occasionally may be required to lift and carry cases of wine
  
  

Work Standards

• Acts in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships
• Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
• Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
• Follows all Company policies and procedures
• Adheres to established company policies and procedures regarding the handling and service of alcoholic beverages, ABC regulation and Inter-State shipping regulations.
  
  

Additional Comments

Management retains the discretion to add to or change the duties of the position at any time.

California Pay Transparency Disclaimer: This is a Non-Exempt position. The pay range for this position is $26.78 to $41.86. It is not typical for an individual to be hired at or near the top of the range for their role. Actual placement within range will be contingent upon a number of factors, including but not limited to the candidate's qualifications, education, experience, internal equity and alignment with market data.

Delicato Family Wines offers its employees a generous and comprehensive benefits package. The core health insurance components include medical, dental and vision, where Delicato covers nearly the entire cost for employees and a large percentage for dependents. Additional health benefits include life, disability and flexible spending accounts. Other benefits include 401(k) with generous company match, discretionary profit sharing, paid time off (PTO), paid holidays, wine & merchandise discounts, tuition reimbursement, gym discounts & many more

Delicato Family Wines is an Equal Opportunity Employer.