Hospitality Manager

Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology. Evans & Sutherland, Spitz, Inc., and Cosm Immersive combined forces to power the immersive experiences of the future as Cosm. Innovation is in our DNA.

Summary

The Hospitality Manager will directly oversee the Food & Beverage teams to ensure that Cosm’s established Pillars of Service are met. As the Hospitality Manager, they will work with their team to deliver the best-in-class Shared Reality Fan Experience.

Responsibilities

• Recruit, train, and develop a bench of exceptional team members to deliver Cosm’s best-in-class fan experience.
• Oversee daily operations of the Service team while partnering with other departments to provide a holistic, fan-centric Cosmworthy experience.
• Partner with the Cosm accademy team to develop and maintan all fan experience related SOP’s and policies and conduct regular audits to ensure compliance with our CosmWorthy Standards.
• Develop a holistic recognition program using the Cosm academy to reward the correct behavior daily, weekly, monthly, and yearly.
• Responsible for weekly scheduling of Food & Beverage teams with the ability to adapt to the needs of the business and special events.
• Oversight of fan feedback programs while training teams on action plans based on data.
• Partner with the Purchasing Manager to facilitate weekly inventories.
• Take ownership of seasonal program rollouts across all venue outlets/bars.
• Coordinate the day of event collaboration with all other departments for multiple program turns within a specific day.
• Assist with handling the complaints or concerns from fans with our team.
• Must Lead daily through our Pillars of Service: Connected, Optimistic, Service Oriented and Memorable.
  
  

Experience

• 3+ years of attraction, restaurant, sports, hotel, or entertainment experience in a Management Role.
• Prior experience with Beverage/Menu Rollout programs is a plus.
• Excellent communication, time management, and organization skills.
• Ability to work on a team.
• Energy and enthusiasm.
• Availability to work varied shifts, including evenings, weekends, and holidays.
• Ability to stand and walk for long periods, including maneuvering up and down stairs.
  
  

Cosm is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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