Home-Based Reservation Agent (Virtual)
Home-Based Reservation Agent (Virtual)
Voyageur Vistas
New York, NY
See who Voyageur Vistas has hired for this role
Job Title: Home-Based Reservation Agent (Virtual)
Location: Remote/Home-Based
Key Responsibilities:
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Location: Remote/Home-Based
Key Responsibilities:
- Reservation Management: Assist clients in booking flights, accommodations, transportation, and other travel-related services, utilizing our booking systems and platforms
- Customer Service: Provide exceptional customer service to clients, addressing inquiries, resolving issues, and offering recommendations to enhance their travel experiences
- Sales Support: Promote additional services, upgrades, and amenities to clients to maximize sales opportunities and meet revenue targets
- Product Knowledge: Stay informed about destination information, travel trends, and industry updates to provide accurate and up-to-date advice to clients
- Documentation: Ensure accurate and thorough documentation of reservations, including confirming details, processing payments, and issuing tickets or vouchers
- Communication: Maintain clear and effective communication with clients, colleagues, and travel suppliers via phone, email, and other communication channels
- Problem-Solving: Handle any booking-related issues or concerns promptly and professionally, striving to exceed client expectations and resolve challenges effectively
- Previous experience in a customer service or sales role, preferably in the travel industry
- Excellent communication skills, both verbal and written, with a friendly and professional demeanor
- Strong attention to detail and organizational abilities, with the ability to multitask and prioritize effectively
- Proficiency in computer skills and experience using reservation systems or booking platforms
- Ability to work independently in a remote/home-based environment while maintaining productivity and meeting performance goals
- Passion for travel and a genuine desire to help clients create memorable experiences
- Flexible work schedule with the ability to work from home
- Competitive compensation package with opportunities for performance-based incentives
- Ongoing training and support to enhance job knowledge and skills
- Travel perks and discounts for personal travel opportunities
- Opportunity to be part of a dynamic team and contribute to the success of a leading travel agency
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Internet Publishing
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