About Us: Escape Ensemble Consulting is a renowned travel agency dedicated to crafting exceptional travel experiences for our clients. With a focus on personalized service and attention to detail, we strive to exceed our clients' expectations and create unforgettable memories. Our team is passionate about travel and committed to providing seamless and memorable stays for our clients worldwide.
Job Description: Escape Ensemble Consulting is seeking a detail-oriented and customer-focused individual to join our team as a Home-Based Hotel Scheduler (Remote). In this role, you will be responsible for handling hotel reservations, ensuring seamless bookings and exceptional customer service for our clients.
Responsibilities:
Reservation Management: Process hotel reservations accurately and efficiently, including room bookings, upgrades, cancellations, and modifications, according to client preferences and specifications
Booking Coordination: Coordinate bookings with hotels and resorts worldwide to secure the best available options for clients, taking into account their preferences, budget, and any special requirements
Client Communication: Communicate with clients via phone, email, and live chat to assist with booking inquiries, provide hotel recommendations, and address any questions or concerns promptly and professionally
Rate Negotiation: Negotiate rates and terms with hotels and resorts to ensure competitive pricing and value-added amenities for our clients while maintaining positive relationships with hotel partners
Confirmation and Documentation: Confirm hotel reservations with clients and hotels, providing detailed confirmation documents and instructions to ensure a smooth check-in process for clients
Payment Processing: Process payments for hotel reservations, collect deposits, and manage invoicing and billing in accordance with company policies and procedures
Travel Assistance: Provide clients with essential information about their hotel accommodations, including location, amenities, check-in/check-out times, and any additional services or requirements
Problem Resolution: Handle any issues or concerns related to hotel reservations, such as overbookings, room discrepancies, or service complaints, ensuring timely resolution and client satisfaction
Benefits:
Flexible remote work arrangement
Competitive pay with opportunities for performance-based bonuses
Comprehensive training and professional development opportunities
Travel perks and discounts on personal travel bookings
Supportive and collaborative team environment
Qualifications:
Previous experience in hotel reservations, customer service, or a related field, preferably within the travel industry
Excellent communication and interpersonal skills, with the ability to interact with clients and hotel staff professionally and courteously
Strong organizational skills and attention to detail, with the ability to manage multiple reservations and priorities effectively
Proficiency in using reservation systems, booking platforms, and Microsoft Office Suite
Self-motivated and able to work independently in a remote environment
Knowledge of hotel industry trends, properties, and destinations
Ability to adapt to changing priorities and work effectively under pressure
If you are passionate about hospitality and dedicated to providing exceptional service to clients, we invite you to join our team at Escape Ensemble Consulting as a Home-Based Hotel Scheduler (Remote). Apply now to embark on a rewarding career in the travel industry!
Powered by JazzHR
4lknLUloD3
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Internet Publishing
Referrals increase your chances of interviewing at Escape Ensemble Consulting by 2x