Ladgov Corporation

Helpdesk Technician

Ladgov Corporation Washington, DC
Ladgov Corporation

Helpdesk Technician

Ladgov Corporation Washington, DC
1 month ago
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Job title: Helpdesk Technician

Location: Washington, DC

Schedule: full time

Qualification:

  • Professional Certificate (CompTIA A+, Network+, Security+, or CCNA) or Associate Degree
  • 3 years of relevant experience
  • Proficiency in troubleshooting network applications, hardware, and software issues
  • Strong understanding of standard Windows desktop applications and email systems
  • Excellent communication and customer service skills

Duties:

  • Provide phone and in-person support to users for email, directories, and desktop applications
  • Serve as the initial point of contact for troubleshooting network applications
  • Diagnose and resolve hardware and software PC and printer problems
  • Assist users with applications developed under the contract or its predecessors
  • Ensure efficient resolution of technical issues and provide timely updates to users
  • Document and track support requests and resolutions
  • Communicate effectively with users to understand and address their technical problems

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ClanHsK8BV

  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    Internet Publishing

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