Helpdesk Technician
Job tittle : Helpdesk Technician
Location : Tampa , FL
Travel :N/A
Duties :
,the applicant must maintain a minimum of CompTIA Security + certification.
The applicant must have demonstrated extensive knowledge, competencies, technical skills, and abilities to support the configuration.
Education \ Experience : IAW DoD instruction 8570, as a minimum, Network Infrastructure and Functional Systems Administration and Engineering Support contractors under this effort require a minimum of CompTIA Security+. Information Technology Support contractors under this effort also require a minimum of CompTIA Security+.
Powered by JazzHR
Ma4ofntbEb
Location : Tampa , FL
Travel :N/A
Duties :
- Provide corrective action and diagnose problems through phone, electronic communication and in-person support
- Provides technical support to end users on a variety computer, software, printer, web, and mobile device related issues
- Identify, research, and resolves technical problems. Respond to telephone calls, email and personnel requests for technical support
- Identify, research, and resolves technical problems. Respond to telephone calls, email and personnel requests for technical support
- Provide Tier II support to end users for either Personal Computer (PC), server, or applications and hardware
- Interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems
- Simulate or recreates user problems to resolve operating difficulties
- Recommend systems modifications to reduce current and future user problems
- Interact with the DHA ServiceNow & AFNET Remedy Trouble Ticketing system to documents issues and resolutions
- Provide support for Video Teleconferencing program
- Maintain/troubleshoot Network Connectivity issues
- Support DHA Global Service Center with installing, maintaining and securing clinical workstations with the DHA Standard Desktop Image. Install and configure PC-based medical application client software
- Perform basic PC hardware troubleshooting
- Support Refresh of IT/Medical IT Asset Hardware by deploying new computer equipment to MTF staff
- Provide support in installation of clinical end user devices, network devices, and peripheral devices
- Assist Tier III teams with installing medical applications and servers
- Assist Tier III teams with troubleshooting and resolving problems with MTF Infrastructure, IT Shared Services, and medical applications/servers
- Provide support in maintenance of business continuity and disaster recovery program. Provide support in LAN/WAN/PC/Server-related security program
- Support MTF with Video Teleconferencing program
- Manage functional application of an automated call distribution system
- Maintain library of current scripts, software media, and lice
- Provide support in installation of clinical end user devices, servers, network devices, and peripheral devices
- Provide support in network upgrade and expansion as needed
- Interface with base communications squadron personnel as needed. Perform the following Information System Security functions for the MTF network, IT Shared Services, and MTFhosted medical applications/servers:
- Assist Tier III teams in applying software updates, security patches and DISA STIGs
- oAssist Tier III teams with mitigating vulnerabilities
- Complete and maintain currency of 6 MDG required training
,the applicant must maintain a minimum of CompTIA Security + certification.
The applicant must have demonstrated extensive knowledge, competencies, technical skills, and abilities to support the configuration.
Education \ Experience : IAW DoD instruction 8570, as a minimum, Network Infrastructure and Functional Systems Administration and Engineering Support contractors under this effort require a minimum of CompTIA Security+. Information Technology Support contractors under this effort also require a minimum of CompTIA Security+.
Powered by JazzHR
Ma4ofntbEb
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Internet Publishing
Referrals increase your chances of interviewing at Ladgov Corporation by 2x
See who you knowGet notified about new Help Desk Technician jobs in Tampa, FL.
Sign in to create job alertSimilar jobs
People also viewed
-
Information Technology Support Specialist
Information Technology Support Specialist
-
Desktop Support
Desktop Support
-
Desktop Support Technician 2nd shift-weekend
Desktop Support Technician 2nd shift-weekend
-
Field IT Support Tech
Field IT Support Tech
-
Technical Support Specialist
Technical Support Specialist
-
Desktop Support Technician
Desktop Support Technician
-
Desktop Support Technician
Desktop Support Technician
-
Help Desk Support Specialist
Help Desk Support Specialist
-
Technical Support Specialist
Technical Support Specialist
-
Help Desk Support Specialist
Help Desk Support Specialist
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub