Steneral Consulting

Helpdesk Tech

Steneral Consulting Atlanta, GA
Steneral Consulting

Helpdesk Tech

Steneral Consulting Atlanta, GA
3 months ago 55 applicants

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Onsite Atlanta GA

Helpdesk Tech

You are committed to end-user satisfaction and technical/operational stability throughout the organization by managing client systems and technologies in supporting the computing needs of the organization.

  • You’re also resourceful and collaborative with excellent communication/customer service skills. A sense of humor is a plus!

A Day In The Life

The typical day is… atypical. You might be:

  • Providing Level 2 support to our client base (Corp/Distribution Center) using our ticketing system (Zendesk)
    • Helping to identify and proactively solve problems
    • Ensuring all pending support tickets are addressed or escalated as necessary
    • User account management functions such as password resets, and accessing account login problems
    • Hardware Support
    • Investigate hardware-related issues, such as malfunctioning keyboards, mice, monitors, or printers
    • Support various meetings/company events with audio-visual needs, including set up and in-meeting support

    Additional Responsibilities – May Be Required

    • Manage and maintain computer hardware inventory at assigned location
    • Collaborate with other IT team members to resolve complex issues or implement IT projects
    • Document all support activities, including issue descriptions, resolutions, and any equipment changes
    • Troubleshoot network connectivity problems, both wired and wireless
    • Maintaining inventory for handheld devices such as Windows CE or Android RF scanners

    The consistent thread is that you’ll be working with an amazing team of women and men who share your passion for excellence.

    To Land This Role
  • Strong working knowledge of client technologies, such as:
    • Windows 10, Mac OSX
    • Mobile Device iOS and Management
    • Microsoft Office Suite, including MS Teams
    • LAN/Wireless LAN and various communication technologies
    • Active Directory
    • Provide Executive Level support when needed (Windows/Mac)
    • Familiarity using a purchasing system such as SAP
    • Excellent task and time-management skills
    • Very strong analytical approach to problem solving and solution development

    • Seniority level

      Mid-Senior level

    • Employment type

      Contract

    • Job function

      Information Technology

    • Industries

      Software Development

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