We are working to fulfill project requirements with government agencies in Maryland. This is a full-time position with our company and the project is with Baltimore County Public Schools.
This role closes on 7/3/2024.
What We Bring
Health, Dental and Vision Benefits
Life, AD&D, Short Term Disability and Long Term Disability paid 100% by the company
Time off: Public Holidays, Vacation Days & Sick Days
401K
Hours and Location
Work location will be remote work until further notice.
Training is held on-site for one to two weeks.
Work hours will be determined during hire but will be 7.5 hours per day, between the hours of 7:00 AM and 4:15 PM.
Workdays are M-F. No holiday pay or school closing pay will be paid.
Interview
If selected, interviews will be held via Microsoft Teams (virtual) on July 17, 2024.
Additional Details
All candidates must present a fingerprint card indicating they passed their background check.
Travel is not typically a part of this position’s duties.
Duration of the assignment is a minimum of 6 months but could be indefinite.
Responsibilities
The ideal candidate must possess the following:
Communicates with all levels of customers
Installs and configures applications and other supported software packages Performs basic troubleshooting and triage of computers via remote computer access and phone
Resolves routine issues and problems related to hardware and software Creates tickets for all problems called into the Technology Helpdesk
Quickly escalates issues and problems that are not resolvable as necessary Assists clients with resolving device related issues via telephone support
Helps determine technical needs of supported systems
Participates as team member on projects Records activities in the service desk software system Updates/Creates internal supported system documentation Communicate technical issues, risks, and approaches to clients
Performs other duties as assigned
Required Skills
Possession of a high school diploma or an appropriate equivalent, plus one year of experience in an inbound call center environment Two years installing, configuring, maintaining, and trouble-shooting personal computers and related equipment, operating systems, and software applications, preferably in a large, multi-site agency.
Experience with remote troubleshooting preferred
Possession of a valid class C Maryland driver's license or an equivalent is required.
Desired Skills
Possession of A+ (Remote Technician) and Network+ certification is preferred
Knowledge of computer operations and support Skill in installing, configuring, maintaining, and trouble-shooting personal computers and related equipment
Skill in installing, configuring, maintaining, and trouble-shooting operating systems, software applications, and cabling components
Skill in providing technical assistance, guidance, and training to users of varying levels of skills and abilities
Skill in establishing and maintaining effective working relationships
Skill in effectively prioritizing assignments and tasks
Skill in communicating clearly and effectively
Ability to provide consistent quality customer service
Ability to deescalate customers
Ability to maintain confidential information
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Business Consulting and Services
Referrals increase your chances of interviewing at Global Excellence Consulting Group by 2x