OnesourcePCS, LLC (OPCS) is seeking a full-time Helpdesk Manager to provide information management/information technology (IM/IT) support services for the U.S. Army Medical Research Acquisition Activity (USAMRAA) and Defense Health Agency Contracting Activity (DHACA) in Fort Detrick, Maryland (MD).
An employer who Cares! Join our nationwide team of experienced healthcare and medical professionals. Be refreshed in working with an employer who cares about your professional development and work life balance in providing care for our service members and their families!
Paid Vacation, Paid Sick Time and 11 Paid Federal Holidays!
Medical/Dental/Vision, 401K, STD/LTD and Life Insurance Available!
Annual CME Stipend and License/Certification Reimbursement!
Employees may be eligible for relocation expenses, referral bonuses and much more!
About US
With sound management principles and a focus on delivering premier nationwide Healthcare Staffing, Information Technology (IT) Infrastructure, Clinical Informatics, and Information Management support services, OPCS serves as one of the United States (U.S.) Department of Navy and Air Force trusted partners. Established in 2002, OPCS is a SBA Certified 8(a) and Joint Commission-certified small business. Headquartered in Pensacola, FL, we are proud to be an EEO/AA employer M/F/D/V and maintain a drug-free workplace and perform pre-employment substance abuse testing. On average, our employees stay with us for 3 or more years!
Work Schedule
Will provide support from 0630 to 1730 Eastern Standard Time (EST), Monday through Friday, except Federal holidays
Job Specific Duties
Develop and maintain thorough documentation of systems configuration, standard business processes, and SOPs intended for consumption by both administrative and non-administrative personnel
Develop, update, and maintain documentation including, user guides and manuals, technical/systems documentation, SOPs, and other IT-related documentation in support of organization systems and requirements
Optimize the delivery of IMIT support services and improve organization business processes via the utilization of DHA Enterprise Services such as the Global Service Center (GSC), Microsoft Power Platform, SharePoint, etc
Provide consulting-based services that are focused on leveraging DHA Enterprise Services to streamline IM/IT support
Support automation of business processes through the use of the Microsoft 365 Power Platform including, but not limited to, Power Apps, Power Automate, Power BI, SharePoint Online, and Teams
Ensure all systems and configurations conform to all applicable Cybersecurity and Information Assurance (IA) requirements, as defined by the Information Assurance Manager (IAM), to obtain and maintain and Authority to Operate (ATO)
Support the IAM by conforming to DHA Security Requirements and provide direct support for IA requirements including, but not limited to, periodic access reviews, vulnerability scans, vulnerability mitigation, maintaining Group Policy, and maintaining Active Directory
Function as a Tier III helpdesk support element, providing both technical and functional support to organization personnel including the troubleshooting and resolution of issues affecting organization staff and interfacing with external helpdesk entities as needed to resolve issues
Provide management and oversight for all Contractor employees in performance of the requirements identified within this PWS
Manage, coordinate, facilitate, oversee, and track initiatives and projects with varying timelines and scopes to ensure timely submission of deliverables
Serve as the primary POC for management and coordination of the helpdesk support including, but not limited to, coordination of support scheduling, creation of project deployment timelines, helpdesk reports, problem/issue tracking/reporting, and managing helpdesk response processes/procedures
Ensure an adequate level of helpdesk support is provided based on workload
Analyze technical, functional, and personnel issues that occur and collaborate with the COR to and propose changes to business processes, documentation, and/or requirements to improve overall efficiency and maintain quality support
Identify opportunities to utilize DHA Enterprise Services to facilitate automation of IM/IT requirements
Qualifications:
Licensure/Certifications
Must possess a GSEC or CompTIA Security+ Certification
Experience/Skills/Knowledge
At least 3 years’ experience in a management role
At least 3 years’ experience providing customer support
At least 3 years’ experience providing functional/technical IT support
EOE, including disability/vets.
http://www.onesourcepcs.com
Powered by JazzHR
9O7gCWESLJ
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Internet Publishing
Referrals increase your chances of interviewing at OnesourcePCS, LLC by 2x