Green Key Resources

Helpdesk Manager

Green Key Resources New York, NY
Green Key Resources

Helpdesk Manager

Green Key Resources New York, NY
4 weeks ago
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Responsibilities/Job Duties

  • Manage the help desk team and evaluate performance
  • Ensure customer service is timely and accurate on a daily basis
  • Recruit, train and support help desk representatives and technicians
  • Set specific customer service standards
  • Contribute to improving customer support by actively responding to queries and handling complaints
  • Establish best practices through the entire technical support process
  • Follow up with customers to identify areas of improvement
  • Develop daily, weekly, and monthly reports on help desk team’s productivity
  • Provide customer feedback to the appropriate internal teams, like product developers

Qualifications

  • Degree in Computer Science, Information Technology, or relevant field
  • Proven work experience as a Help desk manager
  • Hands on experience with help desk and remote software
  • Solid technical background with an ability to give instructions to a non-technical audience
  • Customer-service oriented with a problem-solving attitude
  • Excellent written and verbal communications skills
  • Team management skills
  • Self-motivated
  • Ability to ensure high quality technical support and increase client satisfaction

  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    Staffing and Recruiting

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