SlingShot ConnectionS

Help Desk Technician

SlingShot ConnectionS Draper, UT
SlingShot ConnectionS

Help Desk Technician

SlingShot ConnectionS Draper, UT
2 weeks ago 34 applicants

See who SlingShot ConnectionS has hired for this role

Job Description

Responsibilities:

  • Respond to client and employee technical support requests via phone, email, or in-person
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
  • Escalate complex issues to senior technical staff as necessary
  • Install, configure, and maintain hardware and software on desktops, laptops, and mobile devices
  • Provide basic training and support to clients and employees on commonly used software applications
  • Maintain accurate documentation of technical support requests and resolutions
  • Collaborate with other technical staff to identify and implement process improvements
  • Participate in after-hours on-call support rotation as required

Requirements:

  • High school diploma or equivalent; technical certifications or associate's degree in a related field preferred
  • Proven experience in a technical support role
  • Strong understanding of computer hardware and software, including operating systems and applications
  • Familiarity with basic networking concepts and protocols
  • Excellent communication skills, both written and verbal
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Willingness to work flexible hours as needed, including evenings and weekends
  • Customer service-oriented attitude

Physical Demands:

The Help Desk Technician may be required to lift up to 50 pounds and stand or sit for extended

periods of time.

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    Staffing and Recruiting

Referrals increase your chances of interviewing at SlingShot ConnectionS by 2x

See who you know

Get notified about new Help Desk Technician jobs in Draper, UT.

Sign in to create job alert

Similar jobs

People also viewed

Looking for a job?

Visit the Career Advice Hub to see tips on interviewing and resume writing.

View Career Advice Hub