Direct message the job poster from DRUM Associates
Jen Gordon
As a Help Desk Technician for a financial institution in Philadelphia, you will be responsible for resolving corporate employees’ and clients technological issues in a timely manner. This team supports all end user devices, including PC’s, laptops, tablets, phones, etc. You will be expected to work as a team, creating and maintaining technical documentation while providing outstanding service to corporate employees.
Role Overview:
Hybrid work schedule (2 days in office)
Base Salary + Overtime Pay Possible
Health, Vision, Dental
401K with match
Paid time off
Paid holidays
Role Responsibilities:
Work with employees to research, diagnose, and resolve technical problems with products and services
Resolve all issues in respectable timeframe or escalate for further investigation
Install, configure, test and maintain hardware and software
Train and guide internal employees on the use of technical products and software
Document all incoming tickets, including steps and actions taken to fix issues
Educate yourself on new and emerging technologies to support the organizations rapidly changing technical environment
Manage day to day support services with strategic projects and initiatives
Experience Needed:
2+ years of related IT Help Desk and Customer Service experience
Proficiency with ServiceNow, Microsoft Suite to include Excel, Word, and PowerPoint and Microsoft Outlook and Access
Experience supporting internal, external, and remote end users
Ability to field high call volume
Experience communicating with all levels of employees
Excellent interpersonal, verbal and written communication skills
Ability to work in a fast paced environment
Positive and customer focused attitude
Experience being a team player
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology and Customer Service
Industries
Financial Services
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