Help Desk Technician
Help Desk Technician
DRUM Associates
Philadelphia, PA
See who DRUM Associates has hired for this role
As a Help Desk Technician for a financial institution in Philadelphia, you will be responsible for resolving corporate employees’ and clients technological issues in a timely manner. This team supports all end user devices, including PC’s, laptops, tablets, phones, etc. You will be expected to work as a team, creating and maintaining technical documentation while providing outstanding service to corporate employees.
Role Overview:
- Hybrid work schedule (2 days in office)
- Base Salary + Overtime Pay Possible
- Health, Vision, Dental
- 401K with match
- Paid time off
- Paid holidays
Role Responsibilities:
- Work with employees to research, diagnose, and resolve technical problems with products and services
- Resolve all issues in respectable timeframe or escalate for further investigation
- Install, configure, test and maintain hardware and software
- Train and guide internal employees on the use of technical products and software
- Document all incoming tickets, including steps and actions taken to fix issues
- Educate yourself on new and emerging technologies to support the organizations rapidly changing technical environment
- Manage day to day support services with strategic projects and initiatives
Experience Needed:
- 2+ years of related IT Help Desk and Customer Service experience
- Proficiency with ServiceNow, Microsoft Suite to include Excel, Word, and PowerPoint and Microsoft Outlook and Access
- Experience supporting internal, external, and remote end users
- Ability to field high call volume
- Experience communicating with all levels of employees
- Excellent interpersonal, verbal and written communication skills
- Ability to work in a fast paced environment
- Positive and customer focused attitude
- Experience being a team player
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Seniority level
Associate -
Employment type
Full-time -
Job function
Information Technology and Customer Service -
Industries
Financial Services
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See who you knowFeatured Benefits
Inferred from the description for this job
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Medical insurance -
Dental insurance -
Vision insurance -
401(k)
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