We are seeking a highly organized and self-motivated IT Helpdesk Support Specialist to join our team. The ideal candidate will have proven helpdesk support experience, excellent communication skills, and the ability to manage multiple priorities. This role requires a proactive individual who can work independently and efficiently.
You Will:
Serve as the first point of contact for staff seeking technical assistance over the phone, email, or Jira.
Perform remote troubleshooting
Determine the best solution based on the issue and details provided by the staff member.
Walk staff through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in tickets.
Follow-up and update staff members on ticket status.
Pass on any feedback or suggestions by staff to the appropriate internal team.
Identify and suggest possible improvements in procedures.
You Have:
1-2 years of experience as an IT help desk technician or in other customer support role.
Good understanding of computer systems, mobile devices, and other tech products.
Knowledge of windows operating, Gsuite products, and Slack.
Ability to diagnose and resolve basic technical issues.
Excellent problem solving, analytical skills and customer-oriented.
Excellent communication skills written and verbal.
Diploma in IT, Computer Science, or relevant field is a plus
Seniority level
Entry level
Employment type
Part-time
Job function
Information Technology
Industries
Software Development
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