Help Desk Support Technician
Help Desk Support Technician
Technogen, Inc.
Baltimore, MD
See who Technogen, Inc. has hired for this role
TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.
TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.
Position: HelpDesk Support
Location: Baltimore, MD(initially remote)
Duration: 12+ months
Responsibilities
Job Description:
Work location will be remote work until further notice.
Training is held on-site for one to two weeks.
Work hours will be determined during hire but will be 7.5 hours per day, between the hours of 7:00 AM and 4:15 PM.
Workdays are M-F. No holiday pay or school closing pay will be paid.
Start date could be as soon as 7/24/24 or once the applicant can provide a fingerprint card.
Interview
Interviews will be held via Microsoft Teams (virtual)
Once Selected
All candidates must present a fingerprint card indicating they passed their background check.
Travel is not typically a part of this position’s duties.
Duration of the assignment is a minimum of 6 months but could be indefinite.
Best Regards,
Ashok Kumar
Sr. Talent Acquisition Specialist
Phone: 443-832-6103
Email: ashok.c@technogeninc.com
Web: www.technogeninc.com
4229 Lafayette Center Dr, Suite 1880, Chantilly, VA 20151
TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.
Position: HelpDesk Support
Location: Baltimore, MD(initially remote)
Duration: 12+ months
Responsibilities
Job Description:
- Communicates with all levels of customers.
- Installs and configures applications and other supported software packages.
- Performs basic troubleshooting and triage of computers via remote computer access and phone.
- Resolves routine issues and problems related to hardware and software.
- Creates tickets for all problems called into the Technology Helpdesk.
- Quickly escalates issues and problems that are not resolvable as necessary.
- Assists clients with resolving device related issues via telephone support.
- Helps determine technical needs of supported systems.
- Participates as team member on projects.
- Records activities in the service desk software system.
- Updates/Creates internal supported system documentation.
- Communicate technical issues, risks, and approaches to clients.
- Performs other duties as assigned.
- Possession of a high school diploma or an appropriate equivalent, plus one year of experience in an inbound call center environment.
- Two years installing, configuring, maintaining, and trouble-shooting personal computers and related equipment, operating systems, and software applications, preferably in a large, multi-site agency.
- Experience with remote troubleshooting preferred.
- Possession of a valid class C Maryland driver's license or an equivalent is required.
- Possession of A+ (Remote Technician) and Network+ certification is preferred.
- Knowledge of computer operations and support.
- Skill in installing, configuring, maintaining, and trouble-shooting personal computers and related equipment.
- Skill in installing, configuring, maintaining, and trouble-shooting operating systems, software applications, and cabling components.
- Skill in providing technical assistance, guidance, and training to users of varying levels of skills and abilities.
- Skill in establishing and maintaining effective working relationships.
- Skill in effectively prioritizing assignments and tasks.
- Skill in communicating clearly and effectively.
- Ability to provide consistent quality customer service.
- Ability to deescalate customers.
- Ability to maintain confidential information.
Work location will be remote work until further notice.
Training is held on-site for one to two weeks.
Work hours will be determined during hire but will be 7.5 hours per day, between the hours of 7:00 AM and 4:15 PM.
Workdays are M-F. No holiday pay or school closing pay will be paid.
Start date could be as soon as 7/24/24 or once the applicant can provide a fingerprint card.
Interview
Interviews will be held via Microsoft Teams (virtual)
Once Selected
All candidates must present a fingerprint card indicating they passed their background check.
Travel is not typically a part of this position’s duties.
Duration of the assignment is a minimum of 6 months but could be indefinite.
Best Regards,
Ashok Kumar
Sr. Talent Acquisition Specialist
Phone: 443-832-6103
Email: ashok.c@technogeninc.com
Web: www.technogeninc.com
4229 Lafayette Center Dr, Suite 1880, Chantilly, VA 20151
-
Seniority level
Entry level -
Employment type
Contract -
Job function
Information Technology -
Industries
IT Services and IT Consulting
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