TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.
TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.
Position: HelpDesk Support
Location: Baltimore, MD(initially remote)
Duration: 12+ months
Responsibilities
Job Description:
Communicates with all levels of customers.
Installs and configures applications and other supported software packages.
Performs basic troubleshooting and triage of computers via remote computer access and phone.
Resolves routine issues and problems related to hardware and software.
Creates tickets for all problems called into the Technology Helpdesk.
Quickly escalates issues and problems that are not resolvable as necessary.
Assists clients with resolving device related issues via telephone support.
Helps determine technical needs of supported systems.
Participates as team member on projects.
Records activities in the service desk software system.
Updates/Creates internal supported system documentation.
Communicate technical issues, risks, and approaches to clients.
Performs other duties as assigned.
Required Skills
Possession of a high school diploma or an appropriate equivalent, plus one year of experience in an inbound call center environment.
Two years installing, configuring, maintaining, and trouble-shooting personal computers and related equipment, operating systems, and software applications, preferably in a large, multi-site agency.
Experience with remote troubleshooting preferred.
Possession of a valid class C Maryland driver's license or an equivalent is required.
Desired Skills
Possession of A+ (Remote Technician) and Network+ certification is preferred.
Knowledge of computer operations and support.
Skill in installing, configuring, maintaining, and trouble-shooting personal computers and related equipment.
Skill in installing, configuring, maintaining, and trouble-shooting operating systems, software applications, and cabling components.
Skill in providing technical assistance, guidance, and training to users of varying levels of skills and abilities.
Skill in establishing and maintaining effective working relationships.
Skill in effectively prioritizing assignments and tasks.
Skill in communicating clearly and effectively.
Ability to provide consistent quality customer service.
Ability to deescalate customers.
Ability to maintain confidential information.
Hours and Location
Work location will be remote work until further notice.
Training is held on-site for one to two weeks.
Work hours will be determined during hire but will be 7.5 hours per day, between the hours of 7:00 AM and 4:15 PM.
Workdays are M-F. No holiday pay or school closing pay will be paid.
Start date could be as soon as 7/24/24 or once the applicant can provide a fingerprint card.
Interview
Interviews will be held via Microsoft Teams (virtual)
Once Selected
All candidates must present a fingerprint card indicating they passed their background check.
Travel is not typically a part of this position’s duties.
Duration of the assignment is a minimum of 6 months but could be indefinite.
Best Regards,
Ashok Kumar
Sr. Talent Acquisition Specialist
Phone: 443-832-6103
Email: ashok.c@technogeninc.com
Web: www.technogeninc.com
4229 Lafayette Center Dr, Suite 1880, Chantilly, VA 20151
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
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