Help Desk Support Analyst

Job Description

Job Duties:

• Provides first-level troubleshooting of hardware, software and operating system problems,
• Documents user's problems through the use of an online problem management system including opening, updating status, and closing problem tickets.
• Responds to telephone calls, email, and problem tickets for personnel requests for technical support.
• Tracks and monitors the problem to ensure a timely resolution where required.
• Resolves PC software configuration problems and remotely installs software products and/or approved patches.
• Troubleshoots computer problems, performs hardware and software diagnostics and coordinates needed repairs.
• Resolves computer system problems, including coordination between users, product line specialists and/or enterprise infrastructure support staff.
• Diagnoses, isolates, and analyzes problems utilizing historical database records.
• Monitors problem ticket queue to ensure all assigned tasks are completed within specified metric requirements.
• Escalates unresolved issues to the successive level of support.
  
  

Basic Qualifications:

Bachelor’s Degree in Computer Information Systems, Management Information Systems, or other Information Technology discipline, or six years of relevant experience in lieu of a degree

• 1 or more years of experience in troubleshooting applications or network related issues
• 1 or more years of experience in ticket tracking tool such as Heat, Remedy and Service Now
• 1 or more years of experience providing customer service
  
  

Company Description

Founded in 2015 and backed by two decades of hands-on experience, our strong insight on the enterprise ecosystem and its dynamics helps to offer a complete end-to-end solution. We automate recruitment processes with intelligent solutions to save time and money. Synkriom leads the industry with experience authentication of candidates.

Founded in 2015 and backed by two decades of hands-on experience, our strong insight on the enterprise ecosystem and its dynamics helps to offer a complete end-to-end solution. We automate recruitment processes with intelligent solutions to save time and money. Synkriom leads the industry with experience authentication of candidates.