Help Desk Supervisor (HYBRID TELEWORK)
Help Desk Supervisor (HYBRID TELEWORK)
Lockheed Martin
Moorestown, NJ
See who Lockheed Martin has hired for this role
We are committed to work life balance by promoting this HYBRID TELEWORK opportunity. These job requirements allow the employee to work at a Lockheed Martin-designated office or job site for part of their schedule and has a predefined regular, recurring telework schedule for the remaining part of their work schedule.
We are seeking to hire a Supervisor/Lead of the Integrated Support Center (ISC) Helpdesk Team of five associates.
Responsibilities/duties Will Include
Learn more about LCS here!
Learn more about life in Moorestown, NJ here!
We are seeking to hire a Supervisor/Lead of the Integrated Support Center (ISC) Helpdesk Team of five associates.
Responsibilities/duties Will Include
- Managing ISC Service Central duties- Requesting group adds, adding and deleting people from support groups.
- Managing ISC staff vacations and outages making sure there is core hour coverage
- Monitoring ISC help desk calls, requests, incidents and escalations.
- Avaya Reports Provided to management
- Monitor baseline/program calls to meet program requirements
- Manage hardware ordering and approvals
- Maintaining employees GRID/Charge numbers
- Maintain SWI-704-2 Computer.
- Superior personnel management skills, problem resolution and employee relations expertise as it relates to co-workers and senior leaders.
- High desire to provide customer satisfaction.
- Demonstrated ability and previous experience partnering with other business areas across the company to achieve results.
- Exceptional communication, coordination, integration, and planning skills.
- Demonstrated and recognized leadership behaviors and traits.
Learn more about LCS here!
Learn more about life in Moorestown, NJ here!
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Defense and Space Manufacturing
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