Help Desk Supervisor

In this role, you will provide daily guidance to the team and participate in the ServiceNow ticket queue as needed.

Required Skills & Experience

• Windows, 10 & 11
• MicroSoft Intune experience, imaging and asset management
• Setting up machines
• Demonstrates working knowledge of standard Windows operating system as related to PC system devices configurations and network configurations.
• Ability to diagnose and repair desktop and laptop systems.
• Ability to resolve multiple client hardware/software technical problems.
• Ability to handle a fast paced, dynamic, volatile environment.
• Ability to get along well and deal with people in all levels of responsibility.
• High School Diploma required.
• Ability to communicate well at all levels of the organization.

• What You Will Be DoingIdentify and resolve computer hardware/software problems through discussions with users.
• Be the go-to person for the junior technicians.
• Update the knowledge base for the team.
• Install and support Windows desktop and notebook systems.
• Provide phone support for identifying and troubleshooting technology-related problems.
• Assist IT operations team to resolve hardware/software problems.
• Utilize the help desk system and adheres to IT Support guidelines.
• Ensure computer standards and policies are followed.
• Other duties as assigned.