Help Desk Specialist
Help Desk Specialist
Insight Global
Columbus, Ohio Metropolitan Area
See who Insight Global has hired for this role
Company: NetJets
Role: Help Desk Technician
Duration: 6 month contract-to-hire
Location: Columbus, OH
Pay: 17-18/hr, based on experience
Desired Skills:
- Minimum of 1 year experience in Service Desk and/or technical support environment.
- Minimum of 1 year experience in a customer focused support environment.
- Strong verbal and written communication skills, ability to support, partner with, and communicate with a diverse audience.
- Strong listening, questioning, and customer service skills.
- Ability to remain professional during stressful, high tension, and conflict situations.
- General experience supporting industry standard softwares and applications, including Microsoft Office programs, Adobe Reader/Acrobat, Apple iOS, Google Chome, Microsoft Edge, Remote Desktop Connection, Avaya, etc.
- Familiar with end user hardware, includes Dell laptops/desktops, Mac laptops/desktops, large & small office printers, common computer accessories, etc.
- Familiar with common network support related to LAN/WLAN
- Good problem-solving and critical thinking skills. Ability to accurately triage incoming support incidents, identify the paths to resolution, and provide good notes and communication to end users and partnering teams.
- Ability to work well and contribute in a team environment and execute individually, is able and eager to learn.
- A+ Certification preferred
-
Seniority level
Entry level -
Employment type
Contract -
Job function
Information Technology -
Industries
Airlines and Aviation
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See who you knowFeatured Benefits
Inferred from the description for this job
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Medical insurance -
Dental insurance -
Vision insurance -
401(k)
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