Minimum of 1 year experience in Service Desk and/or technical support environment.
Minimum of 1 year experience in a customer focused support environment.
Strong verbal and written communication skills, ability to support, partner with, and communicate with a diverse audience.
Strong listening, questioning, and customer service skills.
Ability to remain professional during stressful, high tension, and conflict situations.
General experience supporting industry standard softwares and applications, including Microsoft Office programs, Adobe Reader/Acrobat, Apple iOS, Google Chome, Microsoft Edge, Remote Desktop Connection, Avaya, etc.
Familiar with end user hardware, includes Dell laptops/desktops, Mac laptops/desktops, large & small office printers, common computer accessories, etc.
Familiar with common network support related to LAN/WLAN
Good problem-solving and critical thinking skills. Ability to accurately triage incoming support incidents, identify the paths to resolution, and provide good notes and communication to end users and partnering teams.
Ability to work well and contribute in a team environment and execute individually, is able and eager to learn.
A+ Certification preferred
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
Airlines and Aviation
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