Help Desk Manager

Northwest Partners is partnering with a national client in the construction industry to hire an experienced full-time Helpdesk Manager in Columbus, Ohio. The ideal candidate will have at least 2 years of experience managing Helpdesk functions and deep knowledge of ServiceNow.

What YOU will do:

• Manage and oversee the Helpdesk team, ensuring efficient and effective support for all technical issues.
• Provide guidance and mentorship to Desktop Support Analysts.
• Coordinate and prioritize work orders, email, and phone support to meet team performance metrics.
• Ensure proper documentation, analysis, troubleshooting, and repair of computer hardware and software.
• Support and maintain Microsoft Windows 10 desktops and laptops, various software applications, and assorted technology such as printers, scanners, and mobile devices.
• Promote a culture of safety and teamwork within the Helpdesk team.
• Handle sensitive data with utmost confidentiality.
• Participate in a weekly on-call rotation for after-hours emergency support.

What YOU will bring us:

• Bachelor’s degree, associate degree, or equivalent work experience in Information Technology.
• At least 4 years of experience managing Helpdesk functions.
• Deep knowledge and experience with ServiceNow.
• Strong understanding of Microsoft Windows 10 and 11, Microsoft Office Software, computer hardware and peripherals, and Microsoft System Center Configuration Manager.
• Basic knowledge of networking concepts and Active Directory.
• Excellent analytical, technical, and communication skills.
• Strong problem-solving skills and the ability to handle multiple tasks accurately.
• A positive and professional image with a user-friendly attitude.
• A team player mentality with a passion for information services support.

Benefits Include:

Comprehensive benefits package available.

About Northwest Partners:

Northwest Partners is an equal opportunity employer. At Northwest Partners, we are dedicated to moving at the speed of innovation. We work with clients across the globe to provide exceptional knowledge, talent, and resources. As a trusted partner, we merge the client's vision with our expertise to deliver powerful results. Northwest Partners is known for building and managing elite teams in technology across diverse industries. Our mission is to empower every talent and every client to achieve more.