Help Desk/Desktop Technician

Helpdesk / Desktop Support Technician

Helpdesk / Desktop Support Technician will be the first point of contact to respond all support request submitted by Prime Data Centers internal team. You will deliver and support a wide variety of end user technologies including laptops, desktops, network, printers, copiers, tablets, cell phones, and computer peripherals. Participate in the daily maintenance of all workspace technology including reoccurring patch deployment, software and hardware delivery, and security improvements. Participate in projects that require end user technology changes or improvements. Produce and interpret systems health reports and review the results with team leaders and manager. Develop and maintain related technical documentation and procedures.

Location: In-Office located in RiNO District in Denver, CO

Essential Job Functions

• Install, configure, and maintain desktop operating systems and end user software.
• Deploy systems hardware including computers, laptops, printers, copiers, audio-visual equipment, and peripherals.
• Implement and improve security baselines for all supported systems.
• Apply patches, upgrades, and enhancements to supported technology.
• Provide technical support and troubleshooting.
• Assist with inventory management of all technology assets.
• Develop and maintain technical documentation for reoccurring services and support.
• Provide end user training to support technology changes and to lessen service requests.
• Work with 3rd party support providers to address any issues or questions that may arise.
• Assist with Windows Disaster Recovery testing.
• Maintain technical knowledge through self-study or other approved training and development opportunities.
• Participate in departmental on-call rotation and after-hours system maintenance schedules.
• As part of the tole, must be available to support during emergencies outside of regular business hours, including weekends and holidays.
• All other duties as assigned.
  
  
  

Requirements:

• Minimum 2 years’ experience as Desktop support technician or equivalent.
• Associate's degree in Computer Science, Information Technology or related field (or equivalent experience).
• CompTIA A+ and Network+ or equivalent are preferred.
• Proficiency in Windows, MAC OS, iOS, and Android operating systems.
• Excellent communication skills both verbal and written to translate technical jargon for non-technical peers.
• Excellent interpersonal and customer service skills.
• Must be highly organized and possess exemplary time management skills.
• Excellent analytical and problem-solving skills.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Must display and be willing to take initiative in resolving issue.
  
  
  

Physical Requirements

• Position involves walking and standing for an extended number of times.
• Ability to lift, bend, twist, and be exposed to heights via lifts and ladders.
• Lift up and pull boxes up to 50 pounds.
  
  
  

Benefits

• Competitive pay ($50-$65K) and performance bonus program
• 401k fully vested upon enrollment, up to a 4% employer match
• Medical, dental, vision, life insurance, and disability
• Paid Time Off + Sick time
  
  
  

Prime Data Centers is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.