Help Desk Associate
Help Desk Support Analyst
Hybrid NYC
Job Overview
Think Consulting is actively seeking a Help Desk Support Analyst to join a leading nonprofit organization in New York City. The ideal candidate will be responsible for monitoring and answering the Service Desk phone, e-mail message queues, and automated triggered request queues.
Key Responsibilities
Equal Opportunity Employer, including disability and protected veteran status
Hybrid NYC
Job Overview
Think Consulting is actively seeking a Help Desk Support Analyst to join a leading nonprofit organization in New York City. The ideal candidate will be responsible for monitoring and answering the Service Desk phone, e-mail message queues, and automated triggered request queues.
Key Responsibilities
- Receive, prioritize, document, and actively resolve end user requests.
- Answer calls or e-mail contacts within the required service level time frame.
- Triage requests to ensure accurate transfers and escalation.
- Track open tickets and monitor ticket progress and close ticket items when problems are resolved.
- Follow escalation and paging procedures.
- Provide support and service to end users, seeking to resolve as many calls as possible at level 1.
- Provide support for issues related to password resets, MS Office, Windows, security access to printers, printer queues, and business applications.
- Identify problems for submission to problem management process.
- Create/delete users and reset passwords within Active Directory or a similar tool.
- Proven experience in a help desk or IT support role.
- Proficiency in Active Directory for user management and password resets.
- Strong knowledge of MS Office and Windows operating systems.
- Experience with security access to printers, printer queues, and business applications.
- Excellent customer service and communication skills.
- Ability to prioritize and document end user requests effectively.
- Experience in a nonprofit organization.
- Familiarity with problem management processes.
- Additional certifications in IT support or related fields.
Equal Opportunity Employer, including disability and protected veteran status
-
Seniority level
Entry level -
Employment type
Contract -
Job function
Information Technology -
Industries
Business Consulting and Services
Referrals increase your chances of interviewing at Think Consulting by 2x
See who you knowGet notified about new Help Desk Associate jobs in New York, NY.
Sign in to create job alertSimilar jobs
People also viewed
-
Help Desk Specialist
Help Desk Specialist
-
Desk Support / Technical Support
Desk Support / Technical Support
-
Help Desk Specialist
Help Desk Specialist
-
Looking for Help Desk Support I - Golden, CO
Looking for Help Desk Support I - Golden, CO
-
Technical Support Specialist
Technical Support Specialist
-
Entry Level Help Desk - Remote
Entry Level Help Desk - Remote
-
Help Desk Specialist
Help Desk Specialist
-
Junior Helpdesk Technician- REMOTE (USA)
Junior Helpdesk Technician- REMOTE (USA)
-
Technical Support Specialist
Technical Support Specialist
-
Technical Support Specialist
Technical Support Specialist
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub