Help Desk Analyst
Help Desk Analyst
Syntagma Group
New York City Metropolitan Area
See who Syntagma Group has hired for this role
Seeking a Desktop Support Technician to join our client's IT team, supporting a multi-site law firm of ~250 end users.
Qualifications:
● Strong technical background in computer hardware, software, and troubleshooting required.
● Proficient in Microsoft products (including Windows 10, Windows 11 and Office 365), iManage, Litera with the ability to quickly learn and incorporate new releases and updates.
● Proficient in Zoom and MS Teams.
● Excellent written and verbal communication skills including the ability to communicate technical concepts to technical and non-technical users.
● Ability to multi-task in a fast-paced environment, prioritize among competing needs, and respond quickly to requests for information.
● Ability to effectively organize and manage multiple training initiatives simultaneously.
● Strong understanding of business goals and standards for customer service.
● Ability to work on own initiative.
● Ability to lift and carry computer and printer equipment.
● 3 to 5 years law firm experience.
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Seniority level
Associate -
Employment type
Full-time -
Job function
Information Technology -
Industries
Staffing and Recruiting
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