The County of Riverside’s Behavioral Health Department is seeking a Business Process Analyst II to join our Electronic Medical Records team in Riverside.
The position is responsible for analyzing, researching, and troubleshooting system errors received by our internal Helpdesk. Prepare solutions, training, or written documentation. Work directly with system users, vendors, and outside agencies for the resolution of underlying system program problems. Maintain, support, and administer software applications. Participate in projects and activities such as electronic health data exchanges to align with various State and governmental initiatives. Reviews myAvatar release update documentation and conduct system testing to ensure that the new release provides the expected results. Maintain context-sensitive online help references to reflect the most current structure of the Electronic Health Record (EHR) system. Coordinate with stakeholders to create/modify and test myAvatar form changes. Queries data and creates reports. Creates technical and end-user training documentation. Design and create databases from user requirements. Provides technical user support for the Electronic Medical Record system (ELMR), the electronic prescription system, and other systems including but not limited to residential bed tracking, medical transcription, consumer portal, and electronic health record data exchange with external partners. Support technical training activities. Provide functional support, analysis, and design specifications, as needed to the programming staff.
The Most Competitive Candidates Will Have
Experience with Behavioral Health Electronic Health Record Software, myAvatar.
Experience with Crystal Report Writing, WinSQL, or MS SQL Server.
Experience creating spreadsheets and databases in Microsoft Access and Excel.
Experience with JavaScript, XML, and Cache SQL-InterSystems.
Experience with Geographic Information Systems ( ArcMap, ArcGIS, Geocoding, Survey 123 for geocode and/or other mapping types).
Experience with Microsoft Visual Studio, C#, EDI Mapping, and MS Power BI.
Schedule:
9/80 Friday - Day Shift
Meet the Team!
Riverside University Health System – Behavioral Health
Healthcare Process Analyst is the working title. The actual title is Business Process Analyst II*
Examples Of Essential Duties
Conduct system analysis and design of business process involving evaluation of current and proposed information; determine available and emerging technology hardware and software; provide cost and benefits analysis.
Develop and document user requirements for new and existing systems, processes, and applications; prepare and maintain project documents, requirements, reports, feasibility studies, and quality assurance for controls standards.
Select and recommend software based on systems analysis, evaluation of products, and vendors; create requests for proposals (RFPs) or requirement specifications.
Serve as business process resource on all matters involving the support, maintenance, enhancement, and upgrade of the County's integrated enterprise systems; provides functional support, analysis, and design specifications, as needed, to programming staff.
Coordinate and participate in the design and evaluation of business processes required for the implementation of enterprise systems and upgrades; analyzes new components to determine if previously modified processes can be eliminated and/or if new release will also require modification; conduct system testing to ensure that the new release provides the expected results throughout the business cycle.
Evaluate requirements and develops design specifications for new or modified business processes; evaluate existing county business process models to identify potential areas for automation and streamlining; designs and implements resulting automated processes.
Coordinate with business process managers and departmental staff to adopt system changes needed for new/modified public programs and services; test all changes prior to final implementation to ensure appropriate results.
Design, implement, and maintain system set-up tables and parameters to ensure compliance with state and federal requirements; interpret and analyze new or updated regulations to identify needed system changes.
Identify and resolve production problem areas and corrects system set-up when production errors are identified; work directly with vendors for resolution of underlying system program problems; search corporate Web sites for posted resolutions and fixes to resolve identified problems.
Work directly with vendors to resolve underlying system program problems; searches corporate Web sites for posted resolutions and fixes in resolving identified problems.
Maintain context-sensitive on-line help reference to reflect the most current structure within the system.
Minimum Qualifications
Education: Graduation from an accredited college or university with a Bachelor's degree in public/business administration, human resources, computer science, information systems, or a related field to the assignment. (Additional qualifying experience in a functional support area may substitute for education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience.)
Experience: Two years of professional level experience with business systems, information technology, program applications, and business processes and procedures.
SUPPLEMENTAL INFORMATION
For questions regarding this recruitment please contact the recruiter, Jill Eastman at JEastman@rivco.org
The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here: https://rivcocob.org/board-policies
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability
Proof of Education
If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.
If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ).
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.
Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.
Probationary Period
As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.
General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.
Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com .
If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.
Seniority level
Entry level
Employment type
Full-time
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Management and Manufacturing
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