Healthcare Customer Service Representative

Our client is recruiting for Customer Service Reps for several different Shifts in Orlando, FL!

This is a temp-to-perm onsite opportunity to start with the potential to be Remote after hire.

Pay: $18.00/hr

Start Date: 8/5/24

Shifts:

• M-F 9am-6pm (1 hour lunch)
• M-F 10am-7pm (1 hour lunch)
• M-F 11am-8pm (1 hour lunch)
• M-F 12pm-9pm (1 hour lunch)
• Weekend Shift 9am-5:30pm (1 hour lunch) *They may select any 2 days off during the week which will remain consistent. Saturday & Sunday is required. The 2 days off must be chosen at the time of the offer acceptance.

Responsibilities:

• Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated.
• Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate.
• Enroll new customers to Patient Services.
• Record activities in the patient database and follow up to secure services (such as product training, mailing of promotional materials, etc.) for our customers by contacting physician's offices, pharmacies, and other external entities to ensure patient's needs are being met.
• Complete various special projects as required.

Experience preferred:

• Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience.
• Experience working in a health care/pharmaceutical industry environment.
• Previous work experience in Specialty Pharmacy or Customer Service in a medical related role is preferred.
• Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and key boarding skills.
• Understanding of challenges associated with patients medical condition.
• Ability to function in a high-volume, fast-paced environment.
• Dependable and strong work ethic.
• Ability to accept and implement feedback and coaching.

**Must Pass Drug and Background

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.