Health Concierge (Customer Service)

Description

Job Title: Health Concierge

Reports to: Health Concierge Lead

Company Summary: Ascend Medical, founded in 2021, has a mission to elevate body, mind and soul. Our advanced primary care clinically integrates behavioral, metabolic and lifestyle aspects of health to keep you well physically, mentally and emotionally. Ascend started as a convenient, hybrid delivery model spanning digital and at home modalities, meeting patients where they are: at home, at work or anywhere else. We have since evolved and now partner with traditional primary care providers to augment their offering, allowing patients to experience Ascend through brick-and-mortar, digital and at-home channels.

Unlike your typical healthcare system, Ascend is designed to innovate. Innovation starts with a culture that is excited to reimagine healthcare and is not afraid to disrupt. We try to avoid any micro-management of employees but rather embrace a core set of values that empower our team-members to make smart decisions:

Our values:

• Patients before Profits
• Empathy before Expedience
• Progress before Stagnation
• Team before Individual
• Safety before Everything
  
  

At Ascend Medical, you’ll be part of a team of caring and innovative professionals who are forging a new path in healthcare – one that is patient-centered, affordable, and highly convenient. Ascend boasts the highest patient satisfaction scores in the industry (net promoter score consistently above 95) and we excel in delighting patients.

Company benefits:

We?offer a competitive benefits package to our employees:

• Medical
• Dental
• Vision
• 401k w/ Match
• Generous PTO, paid parental leave, company holidays
• Free healthcare with Ascend including telemedicine options
• Flexible schedule and work/life balance
  
  

Position Summary:

Ascend Medical is hiring call center Health Concierges to provide quality telephone customer service for appointment booking and registration to patients and their families. You’ll drive the patients’ experience from the first point of contact to setting up portal accounts and ensuring that patients have everything in place for a successful first visit. Primarily working in a remote call center environment, answering inbound calls from digital marketing campaigns, local events and more with the purpose of booking healthcare appointments.

Explore your passion for helping others while being a part of an innovative community reimagining healthcare delivery. In this role, you’ll directly support members via phone and online appointment request form. No prior medical experience necessary-- if you love helping others, we want to hear from you! We fully train our Health Concierges. Work from home/remote position- MUST BE a GEORGIA resident.

As a Call Center Health Concierge, you will:

• Proactively resolve inquiries while building trust with our patients by understanding their needs to ensure that they find the best care .
• Support a high volume of new patients in scheduling their first appointment via phone. Other channels to come in the future!
• Verify medical insurance benefits and explain the patients share of cost.
• Document patients in our EHR, interactions in Salesforce, and communicate with the clinical team as necessary.
• Educate new members on the benefits of Ascend Medical and clearly guide members on how to utilize the company’s services.
• Provide high-level service with a focus on compassion for our patients.
  
  

Schedule:

• Weekdays, Monday through Friday
• Full-Time, remote position (Georgia)
  
  

Requirements

The Health Concierge role is a strong fit, if you have…

• Aspirations to Win Big. You are positive, adaptable, resilient, relentless and possess the desire to be part of an innovative community of health professionals.
• A Strong, Consistent Work Ethic. Willing to go above and beyond. Self-directed, adaptable and resourceful. You communicate well and you have strong organization skills.
• An Ability to Leverage Resources. Strong technical and computer skills (including mastery of Microsoft Outlook, EHR, and Salesforce).
• Customer Service/Sales Experience. Experience in a call center or customer services/sales role. You are customer-focused and love helping others.
• Experience in Health Insurance or Healthcare Services. Prior experience in the healthcare field working with insurance is advantageous but not required.
• High School graduate or equivalent.
• Bi-lingual Spanish a plus!
  
  

Ascend Medical is proud to be an Equal Opportunity Employer. Our entrepreneurial culture celebrates independent thinkers and doers who can positively impact our patients and shape our industry. We believe that the unique contributions of each individual are the driver of our success. To make sure that our services and culture continue to incorporate everyone's perspectives and experience we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We celebrate diversity and are committed to creating an inclusive environment for all, for the benefit of our employees, services, and community.

Salary Description

from $20 per hour