Head of UX

About Us:

We are a Team on a Mission to help our clients transform their patients' lives. Our technology combines the power of rewards, patient financing, and ecommerce into our client’s own mobile app. Enabling our small business owners the power to drive revenue 24/7/365 while also providing a best in class patient experience for their customers. We are the first of our kind Medcommerce™ technology.

RepeatMD: we brought our technology to market by August 2021. Just one year after our inception we established product market fit, won multiple awards, and closed our Seed Round. By 2023 we grew to over 100 employees with locations in Houston and NY, and closed our Series A. In the first half of 2024 we surpassed 3000 clients, 1 million users and we’re now one of the most popular shopping apps in the world. We’re just getting started. If you’re a customer obsessed high performer looking for a new team we’d love to hear from you. Apply now to be a part of what we build next.

About You:

As a Head of UX, you embody a fervent dedication to excellence. You are customer obsessed. Your passion for beautiful design is only matched by your relentless pursuit of creating an amazing user experience. You have a high level of emotional intelligence. Your approach hinges on your ability to quickly develop a comprehensive understanding of the intricacies of the business, the customer, and the user. Operating as both a strategic leader and a hands-on contributor, you seamlessly navigate between guiding engineering and product teams while immersing yourself in the nitty-gritty.

About The Role:

We believe that software is a team sport. It’s not just about the developers or product teams; it's about the entire organization working together to enable the rest of the business with technology. We are seeking a high performer who not only gets things done efficiently but also excels in communication and teamwork.

We recognize that building software is a craft, and we are dedicated to producing high-quality products. Our team members are craftsmen and craftswomen, passionate about their work and committed to excellence.

In this role, you will embody our mantra: "Step by Step, Ferociously." We value streamlined processes to ensure swift progress, focusing on results while maintaining clear communication and collaboration with the team.

If you are dedicated to your craft, thrive in a collaborative environment, and are driven to achieve outstanding results, we would love to have you on our team.

What you will own:

• Build and maintain a comprehensive design library and style guide to ensure a consistent look and feel across all digital products.
• Develop a robust design system that enables quick generation of mockups, prototypes, and design specifications.
• Ensure the design system is a key input into product development cycles, enhancing efficiency and coherence in design processes.
• Collaborate with Product and Engineering teams to design clean user flows, features, and interfaces for web and mobile applications.
• Continuously iterate on designs based on feedback and evolving requirements to improve user experience.
• Deeply understand user personas and create experiences that alleviate friction, maximize conversions, and enhance brand perception.
• Engage with users to gather insights on what works and what doesn’t, leveraging this feedback to inform future product iterations.
• Conduct user research and usability testing to ensure product designs meet user needs and expectations.
• Management of the entire design lifecycle from strategic planning right through to implementation.
• Be a high impact leader in the organization overseeing the ideation and conceptualization of new ideas derived from user, business, and brand needs.
• Stay updated with the latest trends in UI/UX design and aesthetics industry, and apply these insights to improve our platform and mature the design system.

Requirements:

• 10+ years of experience in UI/UX design for mobile and web software products.
• A proven track record of leadership and team management, with the ability to inspire and motivate a design team towards high performance while ensuring the work aligns with the company’s goals.
• Proven ability to translate feature requirements documents into developed flows, interactions, mocks, and clickable prototypes.
• Capability to rapidly iterate on designs while maintaining coordination with stakeholders and setting clear expectations for the engineering team.
• Expertise in modern design tools such as Figma, Sketch, Adobe XD, InVision, etc.
• Experience in creating interview guides and conducting focus groups to gather user insights that inform design decisions.
• Ability to work both collaboratively in a team and independently on large projects.
• Strong sense of accountability, with a track record of making and meeting commitments.
• Experience defining and influencing product strategy

We offer competitive compensation, comprehensive benefits, and the opportunity to work with a talented and passionate team that is dedicated to transforming the medical aesthetics industry. If you are a self-starter with a passion for helping clients succeed, we encourage you to apply for this exciting opportunity.

What we offer:

• Competitive salary
• Employee Bonus Plan
• Medical, Dental, Vision, and 401k through Justworks
• Stock options
• Unlimited PTO
• Parental leave; (12-weeks maternity and 4-weeks paternity leave) because we know that being a parent is the most important job you’ll ever have.
• Annual performance reviews
• Training and development programs
• Pet friendly office filled with snacks
• Hybrid work model

The total compensation range for this position in the United States is $210,000 to $240,000. The total compensation package for this position includes benefits and/or other applicable incentive compensation plans. Compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

RepeatMD is an Equal Opportunity Employer. We highly value diversity of thought and experience at our company and encourage people of all backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.