Head of Research - AI

Role: AI Head of Research - Full Time

Location: Santa clara, CA

Role Overview

As the inaugural Head of User Research , you will design the research infrastructure

for our cutting-edge AI products. Reporting to the Chief Operating Officer, your mission is to

decode and foresee customer needs, weaving these insights into our product, business, and

design strategies. Your leadership will cultivate an environment of empathy, innovation, and

significant impact, seamlessly integrating human experiences with AI technology. This

pivotal role is key to guiding AI product innovation, ensuring our solutions are firmly

anchored in user insights and empathy.

Key Responsibilities

• Define and promote the vision and strategy for inaugural Research & Insights
  
  

organization. Develop and communicate a clear vision for this new org, including the

establishment of research strategies, OKRs, and roadmaps.

• Assemble a world-class research team, fostering a culture of curiosity, empathy, and
  
  

rigor.

• Oversee critical research initiatives, collaborating with various partners and research
  
  

firms worldwide.

• As a foundational member of the organization, play a versatile role by
  
  

forging strong partnerships with the Product, Design, and Business units to ensure

that cohesive insights fuel innovation and customer engagement.

• Advocate for user insights, employing a mix of quantitative and qualitative research
  
  

methods to shape product strategies and organizational decisions.

• Launch research programs that centralize the customer in our strategic endeavors,
  
  

using a wide range of research methodologies.

• Elevate the customer's voice through compelling storytelling and empathetic
  
  

communication, promoting a culture of customer-centricity throughout the company.

Qualifications

• Minimum of 15 years of user research experience, showcasing a portfolio filled with
  
  

impactful insights and strategic contributions.

• Minimum of 5 years in a leadership position, proven success in building and leading
  
  

high-performance research teams.

• Adept in various qualitative and quantitative research methodologies, with a knack for
  
  

applying findings effectively.

• Some familiarity with AI/ML landscapes, preferably with experience in creating
  
  

AI-driven consumer products.

• Solid understanding of user research methods (both qualitative and quantitative),
  
  

UX/product design principles, and marketing strategies.

• Exceptional skill in managing ambiguity, adapting to organizational changes, and
  
  

influencing across diverse leadership styles.

• A strong proponent of diversity, with experience in global research and managing
  
  

international vendors.

Preferred Qualifications

• Direct experience in developing AI tools or products, showcasing a talent for merging
  
  

technical innovation with user needs.