Head of North America Facilities

General

Reports To: Head of Commercial Management

Key Responsibilities

Real Estate:

• Develop a comprehensive North American Real Estate (RE) strategy that supports Beazley’s business and growth ambitions and aligns with Beazley’s approach to ESG.
• Develop and manage RE budgets, forecasts and financial models for 15 North American offices spanning approximately 113,00 sq ft .
• Oversee all leases including lease expirations, negotiations of renewals and new leases; ensure alignment with strategic objectives and cost efficiencies.
• Manage the construction, refurbishments, moves and restacking as required of offices in the North American RE portfolio to ensure that they are delivered on time and on budget
• Ensure all offices are complaint with all local laws and regulations
• Foster and manage productive and collaborative relationships externally with brokers, landlords, vendors and related parties and internally with Heads of Office and Executive members to ensure a high level of service and alignment on agreed objectives.
• Conduct market analysis and research including emerging trends in office occupancy, design and usage, and opportunities and risks in markets where we have offices. Gather and utilize relevant data to inform decision making processes.
  
  

Facilities Management

• Develop and execute a comprehensive facilities management strategy for Beazley’s North American offices. This includes but is not limited to optimizing space utilization, enhancing workplace experience, management of the lunch program and the development of applicable policies.
• Work with the ESG team to ensure all North American offices are managed so as to align with Beazley’s approach to ESG. This includes but is not limited to identifying and implementing appropriate sustainability initiatives across all locations such as energy efficiency and waste reduction programs.
• Collaborate with the Head of UK & Rest of the World (RoW) Facilities to establish consistent standards for the management of all global Beazley offices.
• Manage standard operating procedures and processes. Ensure offices have comprehensive emergency response plans and written protocols for evacuations, fire safety, medical emergencies, natural disasters, active shooters, terrorism and crime.
• Review and manage all applicable polices affecting Beazley’s offices such as Health and Safety, Security and Active Shooter while ensuring consistency with Beazley’s UK and RoW offices.
• Oversee all day to day operations of facilities and ensure that they meet the highest standards of security, cleanliness, safety and functionality.
• Respond to and action requests and feedback from North American offices, ensuring an excellent level of customer service.
• Work with Beazley’s Procurement team, manage all external vendors, contractors and service providers to ensure quality service delivery within budgetary constraints. Negotiate contracts, monitor performance and address all issues and concerns in a timely manner.
  
  

Team Leadership And Management

• Responsible for the day to day management of the North American Facilities team reviewing and assessing the resources and skills needed for the team to be successful
• Drive a culture of curiosity, innovation, service excellence, continuous improvement and a passion for data and how it can drive business decisions.
• Ensure through recruitment, retention, development and performance management that all team members have the knowledge and the skills necessary to perform effectively in their given roles and responsibilities.
• Ensure the team act within the Beazley cultural framework of being professional and acting with integrity, efficiency and dynamism.
  
  

General

• Work with the Head of Commercial Management to prepare and develop presentations and papers for Beazley’s Boards and Executive Committee.
• Prepare written communications to employees as and when required.
  
  

It Is Important That Within All Your Interactions Both Internally And Externally You Adhere Beazley’s Core Values - Being Bold, Striving For Better, And Doing The Right Thing - As They Contribute To An Internal Environment Of Teamwork And Promote a Positive Brand Image And Experience To Our External Customers. We Also Expect Beazley Employees To

• Comply with Beazley procedures, policies and regulations including the code of conduct which incorporates FCA and PRA Conduct
• Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system
• Display business ethics that uphold the interests of all our customers
• Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs
• Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management
• Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups
  
  

Personal Specification

The successful candidate will have the ability to thrive in a fast-paced environment, juggling multiple deadlines and projects. You will have the ability to build collaborative relationships internally and externally, influencing, informing and successfully managing stakeholders. You will be curious with the ability to problem solve and spot inefficiencies.

Skills & Abilities

• Outstanding written and verbal communication skills
• Excellent teamwork and collaboration skills
• Analytical skills and the ability to track, compile and interpret complex data points to drive data driven decisions
• Excellent negotiation skills
• Strategic thinker with the ability to convey complex information in a simple and easy to understand way
  
  

Knowledge & Experience

• Experience with financial analysis, budgeting and forecasting
• In depth knowledge of North American real estate markets, trends and best practices including office utilization while working in a hybrid environment.
• Experience managing the fit out or new offices as well as renovating existing offices.
• Experience in restacking offices and moves/relocation of existing offices
• Experience managing construction and related trades to ensure they deliver on time and within budget.
• Experience of designing offices and/or commercial spaces to create unique, innovative and exciting places for people to do their best work.
• Experience with facility management software systems
• Knowledge of US and Canadian regulatory requirements and best practices including, OSHA, EPA, and LEED
• Good understanding of leases and lease provisions to ensure best outcomes are reached in all lease negotiations
• Experience of managing and leading teams
• Experience of preparing presentations and papers
• Proficiency in Power Point, Excel, and other technology needed to support the Head of Commercial Management and the Facilities Team
  
  

Aptitude & Disposition

• Curious
• Proactive
• Self-motivated, flexible
• Customer and business focussed
  
  

Competencies

• Achievement orientation
• Analytical thinking
• Information seeking
• Customer focus
• Team working
• Initiative
  
  

The Rewards

• The opportunity to connect and build long-lasting professional relationships while advancing your career with a growing, dynamic organization
• Attractive base compensation and discretionary performance related annual bonus
• Competitively priced medical, dental and vision insurance
• Company paid life, and short- and long-term disability insurance
• 401(k) plan with 5% company match and immediate vesting
• 22 days annual PTO (full-time, prorated for 1st calendar year of employment), plus paid public holidays with the ability to flex the religious bank holidays to suit your religious beliefs. Additional PTO purchase is available up to a maximum of 5 days per calendar year.
• Up to $700 reimbursement towards home office setup
• Free in-office lunch, travel reimbursement for travel to office, and monthly lifestyle allowance in support of your wellbeing
• The opportunity to save for, and purchase, shares of Beazley stock
• Six months fully paid parental leave, regardless of how you come to parenthood
• Company paid sabbatical up to 12 weeks after 10 years of continued service
• Support with exam/study leave and fees for relevant qualifications related to furthering education
• Up to 2.5 days matched paid leave for volunteering at a charity of your choice and 5 days paid leave to provide or arrange care for a dependent with a long term care need annually
• Smart working policy and flexible working culture, trusting our employees to do what works best for them, their role and the needs of the business
  
  

Salary for this role will be tailored to the successful individual’s location and experience. The expected compensation range for this position is $170,000 - $200,000 per year plus discretionary annual bonus. You will be able to discuss your salary expectations should you be contacted about this role.

This document is subject to review after consultation with your Manager.