Head of Digital

Digital B2B Portal Manager-T2EARTH

Job Description:

We are seeking a highly skilled and motivated Digital B2B Portal Manager to oversee the development, implementation, and management of our wholesale sales portal. The ideal candidate will have a strong background in e-commerce, B2B sales, and project management, with a keen understanding of digital platforms and customer needs in the wholesale sector. As the Digital B2B Portal Manager, you will be responsible for driving the success of our wholesale business through the effective management and optimization of our online portal.

Responsibilities:

Portal Development and Optimization:

• the development and continuous improvement of our B2B portal, ensuring functionality, usability, and performance meet the needs of our wholesale customers.
• with cross-functional teams, including IT, marketing, and sales, to define requirements, prioritize features, and drive implementation.

User Experience Enhancement:

• regular analysis of user behavior and feedback to identify opportunities for enhancing the portal's user experience.
• improvements to streamline the ordering process, simplify navigation, and personalize the shopping experience for wholesale customers.

Product and Catalog Management:

• product catalog management, including the addition, updating, and categorization of products to ensure accuracy and relevance.
• closely with product teams to optimize product listings, pricing, and promotions based on customer demand and market trends.

Order Management and Fulfillment:

Manage the end-to-end order management process, from order placement to fulfillment, ensuring accuracy, timeliness, and customer satisfaction.

Collaborate with logistics and warehouse teams to optimize inventory management and fulfillment operations.

Customer Relationship Management:

Cultivate strong relationships with wholesale customers, understanding their needs, preferences, and pain points.

Develop and implement strategies to enhance customer retention, satisfaction, and loyalty through the B2B portal.

Analytics and Reporting:

Utilize data analytics tools to track key performance metrics, monitor portal performance, and identify areas for improvement.

Generate regular reports and insights to inform decision-making and drive business growth.

Security and Compliance:

Ensure the security and compliance of the B2B portal, including data privacy, payment security, and regulatory requirements.

Implement best practices for data protection, encryption, and secure authentication mechanisms.

Requirements:

Bachelor's degree in business, marketing, information technology, or a related fie Master's degree preferred.

Proven experience in e-commerce, B2B sales, or digital marketing, with at least 5 years of experience in a similar role.

Strong project management skills, with the ability to lead cross-functional teams and drive project execution from concept to completion.

Deep understanding of B2B sales processes, customer behavior, and industry trends in wholesale distribution.

Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with internal and external stakeholders.

Proficiency in e-commerce platforms, content management systems, and analytics tools.

Knowledge of security best practices, data privacy regulations, and compliance requirements.

Strong analytical skills, with the ability to interpret data, generate insights, and make data-driven decisions.

Ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs.

Compensation and Benefits:

Competitive Salary and Benefits package

MBO Bonus Program

Opportunities for professional development and growth

Equity sharing

Flexible work arrangements

Dynamic and collaborative work environment

Making a significant impact on the growth and success of the company

• you are passionate about driving digital innovation in B2B sales, optimizing customer experiences, and delivering measurable business results, we invite you to join our team as the Digital B2B Portal Manager.

About Us:

At T2EARTH, we are building the next generation of superior-performing, eco-friendly, wood products. construction and infrastructure applications. Our first launch OnWood™ 1.0 is a revolutionary product that qualifies as an Interior Type A (HT) fire retardant wood following AWPA Standard U1. It is targeted at commercial and resident construction, including interior light-frame use cases such as roof systems, trusses, studs, flooring, joists, blocking, furring, and more. OnWood™ is made with a completely green formulation that is eco-friendly and contains no hazardous chemicals, heavy metals, or environmental toxins.

This is a ground-floor opportunity to work with a dynamic group of experienced and entrepreneurial science and management team colleagues and to be part of a mission with science-based sustainable purpose and personal growth far beyond normal career expectations. This is an opportunity for a highly motivated out-of-the-box thinking individual to work closely with key leaders in the organization to drive value creation by leading initiatives and insights and engaging with colleagues across all functions of the organization.