Idaho Housing and Finance Association is a leading organization dedicated to providing housing solutions and financial assistance to individuals and families in Idaho. We are currently seeking a professional to join our team as a Homebuyer Education Support Specialist. The specialist will play a crucial role in assisting with various counseling and support functions, ensuring the smooth operation of our housing counseling programs.
Requirements
In this role, you will:
Answers all initial housing counseling phone calls for non-IHFA counseling clients, provides information on housing counseling options, and refers potential counseling clients to intake specialist.
Assists non-IHFA counselors with counseling tasks as needed
Reviews closed files for compliance
Answer support questions for online homebuyer education for all state programs for email/chat/phone
Assists with research and monitoring
Assist with statistical data recording and analysis of demographics of Finally Home! classes
Answer questions related to the live HBE classes
Additional projects on an as needed basis
Assist with the data compilation for both homebuyer education as well as all housing counseling provided by IHFA
Tracks housing counseling inquiries and maintains spreadsheets
Scans/uploads files for storage
Answer general phone calls and perform back up assistance as needed
Clerical functions
Drafting letters/communication with lenders and customers
Follow up with potential housing counseling clients
Experience
5 plus years of experience in performing administrative functions
Must be fluent in Spanish
General knowledge of accounting principles
Self-directed and motivated with strong computer and communication skills
A four-year degree in a related field is desirable
Ability to prioritize and organize tasks effectively
Good interpersonal skills to communicate with a variety of individuals
Willingness to become a HUD certified housing counselor
Experience with Word and Excel required
Highly organized with exceptional attention to detail
Salary Description
$20 an hour
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Financial Services
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