Guest Services Supervisor

Situated on the sweeping white sands and sparkling waves of the Atlantic Ocean, One Ocean Resort is a refuge for relaxation. We beckon guests with luxurious amenities and lavish suites featuring views of the rolling surf that is the signature of the Atlantic Ocean. Join us in creating magical and memorable experiences for our guests!

Under general supervision, provides porter services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests. Oversee and act as a lead to the Bell Staff ensuring highest levels of guest satisfactions and flow of procedures.

• Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
• Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.
• Responds to guest needs by promptly delivering, in person, laundry, newspapers, iron & ironing board, additional linens, or as defined at the property.
• Maintains written log, recording these requests and deliveries.
• Responds to inquiries and promotes the hotels services, in person and on telephone, by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations.
• Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
• Maintains a friendly, cheerful and courteous demeanor at all times. Points out to each guest the fire exits, usage of TV and A/C and provides ice.
• If applicable, delivers newspapers nightly to all occupied rooms.
• Maintains and acts as security at all times by carrying radio after maintenance is gone; walking through the floors at least three times, making sure all access points to the building are secure including the driveway and garage if applicable.
• Creates and maintains scheduling and staffing levels of the Bell Team.
• Motivates and coaches team to ensure all team members are trained and performing at high levels.
• Offer suggestions to leadership to improve operations and service offered at the property.
  
  
  

Education/Formal Training

High School diploma or equivalent

Experience

At least two years in the hotel industry.

Knowledge/Skills

• Must have excellent customer service skills and be fluent in oral and written English.
• Must have knowledge of local establishments, businesses and the surrounding community in general.
  
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to see objects and people up close and at a distance.
• Must be able to grasp handles, carry bundles and lift packages.
• Must be able to continually push, lift and carry up to 65lbs throughout the hotel during entire shift.
• Must be able to drive automatic and manual vehicles.
• Must have a valid driver’s license. Must have a driving record that meets the needs of our insurance carrier.
  
  
  

Environment

Physically strenuous, prolonged standing, walking and climbing stairs, exposure to outside elements.