Guest Services Specialist

A law practice in Chicago is looking for a Guest Services Representative to join their team full time at their downtown location. The day to day includes

• Greet guests, clients, and other personnel in a professional, friendly and hospitable manner.
• Direct or escort clients and visitors to appropriate conference room or floor location.
• Manage daily activities in the conference center including answering telephones and e-mail, coordinating conference room reservation requests, and confirming conference room bookings using Firm’s standard reservation software.
• Coordinate catering orders and beverage/food setups for meetings.
• Arrange for videoconferencing and audio-visual equipment.
• Open and close visitor area (unlocking/locking doors).
• Monitor conference rooms regularly throughout the day to ensure cleanliness and check that supplies are stocked.
• Maintain security on floor.
• Enter visitor names into iVisitor database.
• Other miscellaneous receptionist duties as needed.
• Flexibility for overtime and schedule change to provide adequate coverage at all times.
• Assign Visiting Attorney offices and manages the availability of offices through the reservation software.
• Assist Conference Center guests with general secretarial support to include but not limited to making copies of documents and minor editing skills.
• Ensures that conference rooms are neat and orderly throughout the day.
• Conduct weekly light checks in offices, hallways, and elevators.

Hard requirements

• 2-3 years experience in a hospitality setting (in a hotel preferably)
• High level professionalism right off the bat
• Onsite 5 days/ wk

Pluses

• Law practice environment experience
• Experience setting up for client meetings/ scheduling meetings for clients and upper management