Guest Services Manager

Are you passionate about delivering exceptional guest experiences? Do you thrive in dynamic environments where you can lead, inspire, and make a real impact? As the Guest Services Manager at our resort, you will take charge of our Front Office Team, Transportation, Concierge, and Bell Stand, ensuring smooth and efficient daily operations. You will be trained in all aspects of front office operations, enabling you to support and grow our team as we continue to rebuild and expand after Hurricane Ian. You will have the opportunity to recommend and implement innovative service and procedural changes, all while managing expenses within approved budget constraints. If you are ready to take ownership and drive excellence in guest services, we invite you to join our dedicated team.

Benefits

• Bonus program
• Low-cost Medical, Dental, Vision Plans
• 401(k) with 100% match up to 4 %
• Employee Assistance Program
• Company Paid Life Insurance, STD insurance, and LTD insurance
• Employee Discount Program
• Family Life Insurance
• HSA and FSA program
• Paid Time Off & Holidays
• Commuter and Company-paid Toll Programs
  
  

Responsibility Highlights

• Supervise Team: Interview, schedule, train, develop, empower, coach, and counsel Guest Service employees.
• Daily Operations: Ensure compliance with company standards and safety regulations, providing optimal quality service and hospitality to guests.
• Guest Relations: Respond attentively and efficiently to guest requests, problems, and complaints, and follow up to ensure guest satisfaction.
• Financial: Monitor and control the Guest Service's budget to minimize expenses and optimize revenue.
  
  

Qualifications And Skill Highlights

• 2-3 years of previous hotel supervisory/management or related experience. HS diploma or equivalent and some college preferred.
• Valid driver’s license and motor vehicle background check required
• Proficient in operating systems such as SMS HOST, HotSOS, iHotelier, Safelok, and Microsoft 365 (Excel, Word, PowerPoint).
• Familiar with applicable laws, codes, and regulations, and departmental policies and procedures.
• Flexible schedule, 40-50 hours per week, including weekends and holidays, with varied hours (day and night).
  
  

Our Core Values

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy
  
  

Our Property

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Company

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.