Guest Services Manager

Company Description

Embassy Suites by Hilton Charleston Harbor Mt. Pleasant is a waterfront all-suite property located in Mount Pleasant, SC. Situated on the Historic Charleston Harbor, our hotel offers stunning views of the Lowcountry and convenient access to popular attractions such as Patriots Point Naval & Maritime Museum, championship golf, and Mount Pleasant Waterfront Park. With downtown Historic Charleston and the beach just 5 miles away, our location provides the best of both worlds. Guests can enjoy spacious and well-appointed suites, along with a range of complimentary amenities.

Role Description

This is a full-time on-site role for a Guest Services Manager at Embassy Suites by Hilton Charleston Harbor Mt. Pleasant. The Guest Services Manager will oversee the daily operations of the front desk and ensure exceptional customer service and guest satisfaction. Responsibilities include managing the check-in/check-out process, resolving guest issues and complaints, supervising front desk staff, and coordinating with other hotel departments to ensure a seamless guest experience.

Qualifications

• Supervisory Skills, Communication, and Customer Service skills
• Experience in ensuring customer satisfaction
• Excellent interpersonal and communication skills
• Familiarity with receptionist duties
• Ability to multitask and prioritize
• Strong problem-solving and decision-making abilities
• Knowledge of hotel operations and hospitality industry
• High school diploma or equivalent required; Bachelor's degree in Hospitality or related field preferred