Guest Service Representative

Courtyard by Marriott Tacoma Downtown

1515 Commerce St.

Tacoma, WA 98402

GUEST SERVICE REPRESENTATIVE

The Courtyard by Marriott Tacoma Downtown is seeking a Guest Service Representative to join our team. The Guest Service Representative provides outstanding guest service to arriving, departing and in-house guests by delivering accurate and timely information and services and maintaining a professional, friendly and helpful demeanor at all times.

About Us

At Hollander Hospitality, we align our people with their passion, providing award-winning service and memorable experiences. From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another, our guests, and our communities.

We look for people who excel in their role and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment and support to our team members, coupled with their dedication, innovative spirit, and raw talent.

STATUS:

• Full-time & Part-time
  
  
  

SCHEDULE:

• Variable schedule; Must be available mornings, evenings, weekends and holidays
  
  
  

RATE OF PAY:

• 19.40 to $20.45 per hour/DOE
  
  
  

BENEFITS AND PERKS:

• Paid Time Off (PTO) accrued at a rate of 0.025 for every hour worked
• Paycheck Advancement Program
• Hotel Travel Discounts
• Supplemental Insurance
• Employee Assistance Program
  
  
  

For eligible employees:

• Insurance - Medical, Dental, Vision, Life and AD&D
• 401(k) Plan with Employer Match
  
  
  

QUALIFICATIONS:

Knowledge of:

• Principals of providing customer service including customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction.
• Standard cash handling procedures.
  
  
  

Skills and Ability to:

• Actively listen and give full attention to guests, asking questions when necessary to find out how to best meet their needs.
• Communicate effectively in the English language in writing using correct spelling, grammar and rules of composition and verbally by speaking clearly and concisely.
• Add, subtract, multiply and divide quickly and accurately to handle money, give correct change, balance till and prepare cash drops.
• Effectively use standard office equipment such as computers and related software, printers, photocopier, fax and multiple line telephone system
• Meet attendance requirements with dependability and consistency.
• Maintain a neat and clean appearance to meet hotel standards and represent the hotel positively
• Manage one’s time in order to meet productivity standards.
• Multi-task and maintain composure and accuracy while handling frequent interruptions.
• Able to attend First Aid/CPR and additional trainings as provided by employer.
  
  
  

Education and Experience

• High school diploma or equivalent.
• At least one year experience providing customer service directly to the public, hotel experience preferred.
  
  
  

PHYSICAL REQUIREMENTS:

Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Position requires ability to stand behind front desk for up to 8 hours to assist guests, visual acuity to analyze written information and view computer terminal and ability to express and exchange information by means of the spoken word.

Must be able to grasp, see, crouch, lift, reach, finger, perform repetitive motions.

Drug Free Workplace, Equal Opportunity, E-Verify Employer