Guest Service Agent

Job Description

Job description

Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. This is an excellent opportunity to work in the hospitality industry and be part of a dynamic team.

Duties:

• Greet guests upon arrival and provide a warm welcome
• Assist guests with check-in and check-out procedures
• Handle guest inquiries, requests, and complaints in a professional and timely manner
• Provide information about hotel facilities, services, and local attractions
• Process reservations and manage room assignments
• Maintain accurate guest records and ensure confidentiality
• Handle cash transactions and maintain a balanced cash drawer
• Collaborate with other hotel departments to ensure guest satisfaction
• Perform night audit duties as required
  
  

Qualifications:

• Previous experience in guest relations or hotel industry is preferred
• Multilingual skills are a plus
• Knowledge of front desk operations and hospitality management
• Familiarity with night audit procedures is an asset
• Proficient in operating phone systems and handling phone etiquette
• Excellent customer service skills with the ability to resolve issues effectively
• Strong organizational and multitasking abilities
• Attention to detail and accuracy in handling guest information
• Ability to work flexible hours, including evenings, weekends, and holidays
  
  

Benefits:

• Competitive pay based on experience
• Opportunities for career advancement within the hospitality industry
  
  

If you are passionate about providing exceptional customer service in a hotel environment, we encourage you to apply for the position of Guest Service Agent. Join our team and contribute to creating memorable experiences for our guests.

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Qualifications

Your experience and skills include:

• Service focused personality is essential; experience is an asset
• Able to handle a multitude of tasks in a fast-paced, ever-changing environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Previous customer related experience an asset
• Must be flexible in terms of working hours - regular coverage of overnight shift
• Ability to handle cash effectively and with accuracy
• Prior experience working with Opera Cloud or a related system
• Fluency in English; additional languages are a plus
  
  

Additional Information

All your information will be kept confidential according to EEO guidelines.