Guest Service Agent

Come Join Our Team

The ART Hotel Denver is looking for a top-performing Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent.

Accepting ongoing applications

Pay is from $18.50 to $19.50 an hour.

The ART Hotel Denver is seeking a friendly and customer-oriented Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent to join our team. As a Hotel Guest Service Agent, Front

Desk Clerk, or Front Desk Agent you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth and delightful experience during their stay.

In the role of Hotel Front Desk Clerk, Front Office Agent, or Guest Service Agent, you will be responsible for assisting guests with check-in and check-out procedures, answering inquiries about hotel services and facilities, and providing recommendations for local attractions and dining options. Additionally, the Hotel Front Desk Clerk, Front Desk Agent, or Guest Service Agent will handle guest requests and complaints promptly and professionally in order to exceed their expectations and leave a lasting positive impression.

To succeed in this position, you must have excellent communication and interpersonal skills. You should be able to multitask and work efficiently in a fast-paced environment. Attention to detail, problem-solving abilities, and a friendly demeanor are also essential for creating a warm and welcoming atmosphere for our guests.

What is in it for YOU?

All Associates:

• SAME DAY PAY Access your pay as you’ve earned it! No cost to you!
• Vacation Personal days and Holiday pay
• Access Perks
• Discounts on Travel, Hotels, Food, Entertainment, Shopping, and more!
• Brand Travel Discounts for Travel and Food & Beverage
• Online Training Courses
• Referral Program and Bonus
• Direct Deposit
• Employee Assistance Program
• Associate of the Month/Associate of the Year/Service Awards
  
  

Full-Time Associates:

• Medical, Dental, Vision
• Free Basic Life & Basic Accidental Insurance
• Voluntary Life Insurance Products for Self, Spouse, and Dependents
• Day Care Flex Spending account
• Flexible Health Care Spending Account
• Wellness Program- For those who have Medical on our Anthem plan
• 401K with a Company match!
• Jury Duty Leave
• Bereavement Leave
  
  

Some Key Areas of Responsibility for the Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent include:

• Welcome all guests and confirm bookings upon their arrival
• Act as a point of contact for guests who require help or information and attend to their wants and needs
• Arrange activities, excursions, and transportation for hotel guests per their request
• Provide the best local recommendations, gather in-depth knowledge about the premises as well as surrounding venues and businesses
• Handle and distribute messages and mail, as well as redirect calls by answering the phone and making reservations
• Answer any issues or complaints made by guests and come up with solutions quickly
  
  

Requirements for the Hotel Front Desk Agent, Front Desk Clerk, or Guest Service Agent include:

• High school diploma, GED, or equivalent
• One year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Knowledge of the local area to make recommendations for a variety of services
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Comfortable taking telephone calls and mitigating stressful situations
• Working knowledge of Microsoft Office and reservation management systems
  
  

Applicants must be able to work weekends & holidays

As a Company, we believe the true success of our operation rests with the associates who bring life to the brick-and-mortar. A great hotel or club is created by great people who perform their jobs to the best of their ability and are always friendly and helpful to the guests. Our associates’ attitude is the mark that sets us apart from other management companies. As the property becomes known for its quality of service and the attitude of its associates, the opportunity for growth and security on the personal level is enhanced. A quality operation begets quality people, and this combination, in turn, yields satisfied guests.

With our commitment to an inclusive workplace, Commonwealth Hotels is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate our associates’ unique differences because that drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

EOE/Drug-Free Workplace.