Guest Service Agent
Guest Service Agent
Chartwell Hospitality
Nashville Metropolitan Area
See who Chartwell Hospitality has hired for this role
Why People Like to Work with Us
What makes a workplace feel like home? It’s a place that brings out your best, every day. Because it makes you want to be better, every day. It’s a place where your strengths are appreciated. Where people welcome you as you are. And applaud you for where you’re going.
We invite you to search and apply for jobs at careers.chartwellhospitality.com
Immediate Supervisor
Guest Service Manager
Job Summary
Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.
Essential Job Functions
High School Diploma or equivalent
Physical Requirements
While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.
- A friendly and passionate customer service work environment
- Award winning Hilton property in the top 9% of all full service Hilton Hotels
- Work a flexible schedule with possibilities of a 4 day work week
- $250 annual retention incentive
- $500 full-time and $250 part-time employee referral incentive
- Public transportation provided by Chartwell Hospitality
- Growth Opportunities with an expanding company
- Travel on reduced room rates as an Employee Hilton Honors member
- Medical
- Dental
- Vision
- Life Insurance
- Long and Short Term Disability
- PTO
- Vacation
- 7 Holidays
What makes a workplace feel like home? It’s a place that brings out your best, every day. Because it makes you want to be better, every day. It’s a place where your strengths are appreciated. Where people welcome you as you are. And applaud you for where you’re going.
We invite you to search and apply for jobs at careers.chartwellhospitality.com
Immediate Supervisor
Guest Service Manager
Job Summary
Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.
Essential Job Functions
- Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
- Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
- Familiar with property security and key control procedures, as well as, fire safety procedures.
- Completes paperwork necessary for front desk operation.
- Perform tasks assigned by Guest Service Manager or General Manager.
- Excellent verbal, comprehension, listening and problem solving skills
- Adaptability
- Report and accounting skills
- Guest relation skills
High School Diploma or equivalent
Physical Requirements
While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Hospitality
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