Guest Service Agent
Guest Service Agent
Ameritania Hotel at Times Square
New York, NY
See who Ameritania Hotel at Times Square has hired for this role
The Ameritania Hotel at Times Square is seeking a Guest Service Agent to join its front office team. As a GSA, you will be responsible for checking guests in/out, running daily reports, handling guest transactions, answering any phone or in-person inquiries, and ultimately facilitating a seamless guest experience with all hotel departments.
REQUIRED SKILLS & QUALIFICATIONS
- Experience working in guest services at a hotel or equivalent required
- Substantive working knowledge of Opera software, strongly preferred
- Knowledge of general hotel safety and security protocols, preferred
- Ability to perform computer-based tasks efficiently and accurately, such as data entry, accounting, word processing, and billing
- Attention to detail and organizational skills
- Time management and multitasking skills
- Excellent verbal and written communication
- Strong analytical and problem-solving skills
- The ability to read and comprehend instructions as well as adhering to directives
- Ability to correspond with memos
- Ability to effectively present information in one on one and small group situations to guests, clients and other employees of the organization including corrective conversations
- Additional language skills, a plus
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Employment type
Full-time
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