Guest Experience Coordinator

Company Description

Opened in 1993, Twin Farms Resort is a luxury, all-inclusive resort that prides itself on offering exceptional service to its guests. Twin Farms- a renowned farm-to-table restaurant that serves gourmet meals made from locally sourced ingredients. Located in Barnard, Vermont, with a beautiful and peaceful setting, surrounded by over 300 acres of lush forests, meadows, and ponds. Away from the hustle and bustle of the city, granting an opportunity to explore and appreciate the natural beauty of the area.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

, Job Description

As a primary point of guest contact, the Guest Experience Coordinator works in a team environment to warmly welcome guests and skillfully manage their needs. He/she communicates closely with a variety of departments to settle guests into accommodations and work to meet requests throughout the guests’ stay. Guest Experience Coordinator activities include concierge services and vary greatly depending on the interests and needs of each guest. From leading outdoor recreational pursuits and exploring the local area, to assisting kitchen/dining in picnic and room services activity, the Guest Experience Coordinator serves many functions- all with a professional demeanor and level of proactive service that our guests so much value.

Knowledge, Skills and Abilities:

• Skilled in presenting a customer oriented disposition with a professional, positive, and proactive attitude that anticipates and serves guest needs in strict adherence to confidentiality.
• Able to establish, maintain, and follow through on priorities and management of details despite frequent interruptions and changes; can motivate to work independently as well part of a team.
• Must demonstrate excellent follow through and completion of tasks without details lost.
• Requires clear and open communication skills with team members and guests- including ability to understand and adapt to information in a manner consistent with the essential job functions.
• Ability to perform regular lifting of loads up to 25 lbs at shoulder height and occasional lifting of loads weighing up to 40 pounds.
• Ability to make sound independent decisions in a safe manner consistent with the essential job functions, policies, and procedures.
• Familiar with fundamentals in safe use of operation of various equipment/vehicles.
• Able to react quickly to changing demands and prove resourceful in taking on challenges.
• Able to maintain flexibility with work schedule and demonstrate a sincere level of reliability- including being available to open or close the property, and work weekends/holiday periods.
  
  

Education/Training:

• Possession of a valid driver’s license and a clean driving record.
• Minimum of a High School or equivalency degree.
  
  

Working Conditions:

• Tasks often conducted in a physical, fast-paced environment with ever-changing demands.
• Work sometimes involves prolonged standing, sitting, crouching and/or stooping.
• Activity is on feet with continuous walking and standing; includes frequent lifting of light loads- occasional lifting extremes can be up to 40lbs at shoulder height.
• Alternating between smooth/uneven surfaces and varying climates- (i.e. snow, ice, & rain).
• Work involves close collaboration with a team as well as staff from other departments.
• Shift hours are typically long with weekend and holiday attendance most always necessary.
• Occasional availability to fill-in outside of typical shift due to unexpected staffing needs.
  
  

, Qualifications

Benefits:

• Paid time off up to 4 weeks
• Paid sick leave
• Holiday Pay
• Paid overtime
• Paid health and vision insurance
• Life Insurance
• 401k Matching
• Daily Staff Meal
  
  

Additional Information

All your information will be kept confidential according to EEO guidelines.