GTM Sales Operations Manager

About Shipium

Shipium is on a mission to solve the ‘Prime problem’ that modern retailers face today—how to make fast, free, and on-time delivery promises a cornerstone of the customer’s shopping experience. We work with both fast-growing companies and well known large retailers to cut costs, speed deliveries, and increase flexibility through great APIs, easy integrations into existing infrastructure, and powerful services optimizing the full retail supply chain.

We’re building tech that connects previously fragmented systems and automates complex supply chain decisions to deliver speed and value across operations.

Founded in 2019 by supply chain technology experts from Amazon and Zulily, the company is on a mission to help every eCommerce company provide its customers a great delivery experience while simultaneously reducing their costs to fulfill orders.

At Shipium, Employees enjoy full medical, dental & vision coverage (with 50% coverage for dependents), optional life insurance and long-term disability coverage, a 401(k) retirement plan, fully remote work-from-home options in 21* states, 8 paid weeks of parental leave, 12 paid holidays annually, self-managed vacation time, sick & safety leave, and volunteer time off.

Shipium is committed to creating a diverse environment and is proud to be an equal-opportunity employer. Women, people of color, people with disabilities, and veterans are strongly encouraged to apply. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. If you need reasonable accommodation because of a disability for any part of the employment process, please email Human Resources (hr@shipium.com) and let us know the nature of your request and your contact information.

This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and mentorships. Shipium makes hiring decisions based solely on qualifications, merit, and business.

• Although based out of Seattle, WA, Shipium is 100% remote in the following states only: Arizona, California, Colorado, District of Columbia, Florida, Idaho, Illinois, Indiana, Maryland, Michigan, Montana, New York, North Carolina, Ohio, South Carolina, Texas, Vermont, Washington & Wisconsin
  
  
  

Shipium participates in E-Verify

We do not provide any type of sponsorship either now or in the future, only those with Green Cards, US Citizens, or Permanent Residents are eligible for hire. We do not transfer H1B's, OPTs allow employment outside of the USA or C2C

Description:

Shipium is looking for a tech-forward GTM operations owner who can build and drive processes, tools, and results. This position is the force amplifier our team immediately needs. You will empower the Sales, Marketing, and Partner teams by building new processes with new tools. You have an incredible passion for building core processes using the latest technologies, trends, and strategies. As an operator, you know how to manage people to drive metrics that matter, but as a technologist, you are on the forefront of best practices for analytics, data, and systems across the entire funnel. You also have a passion for sales and growing a business as the key outcome of all the work is sales growth.

What You Will Do:

• Implement and manage our CRM system, Salesforce, to ensure efficient data capture and reporting as well as to ensure user adoption
• Design and implement a modern GTM technology stack for MQL/SQL conversion, lead generation, and all outbound activity coordination and execution
• Develop and maintain sales playbooks, processes, and workflows to maximize sales rep productivity; generate sales dashboards and reports to visualize individual and team efforts
• Analyze sales data to identify trends, forecast performance, and generate actionable insights
• Manage lead generation and qualification process to ensure a steady pipeline of qualified leads; manage the sales pipeline and forecasting process
• Support the sales team with basic prospecting, lead qualification, and other top-of-funnel responsibilities, as required. Coordinate and maintain sales collateral and other enablement materials such as presentations, proposals, and other product-specific information to be leveraged by the sales team
• Partner with the marketing team to create new collateral based on customer needs, changing market conditions, and/or for specific pitches, as needed, based on the type of customer
• Manage internal stakeholders and include appropriate teams such as Product, Marketing, and Solutions Engineering throughout the sales cycle to ensure alignment
• Identify and implement new sales technologies to improve efficiency and effectiveness, and leverage our current technologies and tools to automate and streamline processes, where possible
• Support sales team members with administrative tasks such as scheduling meetings, customer reminders, processing contracts, updating contact information, and brokering internal relationships, when needed
• Assist with sales analysis and with incoming sales team onboarding
  
  
  

Experience:

Bachelor’s degree, and 10 years related experience in a SaaS or technical sales operations role and/or a sales enablement role in a tech startup; or equivalent combination of education and experience.

This position does not have any direct supervisory responsibility.