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Angel Pereda Chaidez
Talent Acquisition Partner at Thrive Aviation
Position Summary
The Ground Operations Base Manager is responsible for the day-to-day operation that include customer service, passenger ground transportation in Thrive Aviation’s ground operations vehicles, flight line services, aircraft detailing, aircraft fueling, hangar operations and hangar maintenance. Customer service is the primary focus, ensuring customers’ needs are always met or exceeded. Must be able to build and maintain strong relationships with internal and external customers as well as governing agencies and the airport authority.
Requirements
Duties and Responsibilities
Provides strong leadership to the ground operations team through clear communication, motivation, and encouragement; structured and organized actions; positive work environment to ensure the highest possible services levels are achieved and employee relations issues are minimized.
Ensures friendly and efficient service to our customers and adherence to all customer service, line service, and ground transportation and support operating services and procedures
Ensures department standards are maintained throughout the team in day-to-day operations.
Supports the VP of Aircraft Maintenance and Ground Operations with staffing actions, including scheduling, hiring, termination, discipline, evaluation, priorities setting, and counseling employees through coordination with Thrive Aviation’s People and Culture Department
Supports existing relationships with customers, suppliers, and pertinent stakeholders and establishes new relationships accordingly
Facilitating new training processes and enhances and reinforces existing training programs to ensure a high level of excellence in safety, customer service, line service, and ground support is continually maintained
Manages relationships with aircraft refueling technicians
Assumes additional responsibilities and projects as assigned by the VP of Aircraft Maintenance and Ground Operations
Other duties as assigned by management or senior leadership
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform required duties. While performing the duties of this job, the employee is regularly required to sit, use hands to finger and required to reach with hands and arms, perform duties that require tooling or machinery, and utilize hands and fingers to work in tight spaces. The person in this position needs to be able to move about inside the office to access filing cabinets, office machinery, etc. There is constant operation of a telephone and computer. The employee may also work in a variety of temperatures and climates. The employee may be lifting up to 50 lbs. Specific vision abilities required by this job include close vision and ability to adjust and focus.
Work Environment
The work environment will include a variety of climates as some duties will be performed in hangar space that is not temperature controlled.
The noise level in the work environment is usually moderate but can be extremely loud.
Experience and Qualifications
The most successful candidate in the position will meet most, if not all, of the following criteria.
At least 2 years of previous management experience (Aviation preferred)
High school degree or equivalent is required
College or a vocational degree in business, Aviation Management, or a similar field is desired
Experience in customer service
Must possess computer knowledge in Microsoft Office and Google Applications
Valid driver’s license
Must be able to pass a pre-employment and random Drug Screening, Background Check, and Employment Verification
Pass NATA online training (done on-site after employment)
Excellent communication, interpersonal, and customer service skills
Strong initiative, execution, and organizational skills
Strong business acumen, persuasion, and negotiation skills
Must have a strong commitment to results
Employment type
Full-time
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